Swykiatrice Johnson
Washington,USA
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Experienced Technical Support with strong background in resolving complex technical issues, enhancing operational efficiency. Demonstrated ability to guide clients through step-by-step solutions while maintaining high engagement levels. Proven capacity for proactive problem-solving, critical thinking, and strategic planning contributes to improved business productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Transcom Corporation/ Remote
Jersey City, New Jersey
07.2024 - 01.2025
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Provided training and guidance to junior staff members as needed.
- Updated customer information and account status in the database following each interaction.
Customer Service/Sales Representative
NBC Comcast / Remote
10.2023 - 06.2024
- Assist prior Xfinity customers with troubleshooting, ordering, adding services
- Home security, Voice, Mobile, and Internet
- Answered customer questions about products and services and recommended appropriate solutions.
Sales Representative /Project Assistant - Remote
GDCC West, LLC
07.2023 - 10.2023
- Inbound calls, Product selling(Seasonal)
- Sales and customer feedback on purchase experience
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
Customer Service
Solutran
06.2022 - 05.2023
- Assist United Healthcare Customers with placing orders, card info or activation, general questions
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
CS Representative
The North Face
02.2021 - 12.2021
- Assist with placing orders, Customer concerns
- Addressed any issues with membership and/ or emails, chat
CS Representative
Amazon Flex
09.2019 - 01.2021
- Assist with order issues, various department training
Education
Bachelor's Degree in Criminal Justice/Human Services -
Colorado Technical University-Online
Colorado Springs, CO07.2024
Associate in Business Administration -
Colorado Technical University-Online
Colorado Springs, CO11.2020
High School Diploma -
Washington High School
07.2004
Skills
- Customer service (6 years)
- Technical support
- Computer skills
- Communication skills (5 years)
- Phone etiquette
- Analysis skills
- Research
- Microsoft Office
- Documentation review
- Windows (6 years)
- Sales (3 years)
- Data entry
- Organizational skills
- CRM software (6 years)
- Microsoft Excel
- Customer support (5 years)
- Ethernet
- Inside sales
- Time management
Certification
Driver's License, 11/01/02, 11/30/25
Additional Information
Responded to an average of 50 customer inquiries per day via phone, email, and chat, Utilized excellent communication skills to resolve customer issues, resulting in a 95% first-call resolution rate, Demonstrated strong problem-solving skills by analyzing complex customer concerns and providing effective solutions, Developed strong product knowledge through training and continuous learning, Utilized CRM system to track customer interactions and ensure seamless communication, Collaborated with team members to meet sales targets and exceed customer expectations
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Technical Support Representative
Transcom Corporation/ Remote
07.2024 - 01.2025
Customer Service/Sales Representative
NBC Comcast / Remote
10.2023 - 06.2024
Sales Representative /Project Assistant - Remote
GDCC West, LLC
07.2023 - 10.2023
Customer Service
Solutran
06.2022 - 05.2023
CS Representative
The North Face
02.2021 - 12.2021
CS Representative
Amazon Flex
09.2019 - 01.2021
Bachelor's Degree in Criminal Justice/Human Services -
Colorado Technical University-Online
Associate in Business Administration -
Colorado Technical University-Online
High School Diploma -
Washington High School