Sy Jackson
Hartford,CT
Summary
Seasoned executive management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
9
9
years of professional experience
Work History
Operations & Project Executive
Farmington Valley flooring
Avon, Connecticut
07.2020 - 04.2022
- Assisted in preparing cost estimates for new projects based on scope statements provided by clients.
- Provided technical guidance as needed throughout all phases of the project life cycle.
- Evaluated vendor performance against contracted agreements ensuring expectations are met or exceeded.
- Monitored projects to ensure deliverables were met on time and within budget.
- Oversaw multimillion dollar residential and commercial flooring projects, handling, budgeting, scheduling, and quality assurance.
- Developed and maintained key relationships with builders, contractors and suppliers to streamline operations and negotiate competitive pricing.
- Delivered exponential Customer Service, proactively resolving client concerns and ensuring a seamless experience.
- Managed financial planning, forecasting and budget allocation, utilizing joist, Excel and other business management tools.
Sr Sales
Galaxy discount carpet
Newington, Connecticut
07.2019 - 02.2020
- Led sales and operations for residential and commercial flooring projects, insurance, customer satisfaction, and revenue growth.
- Strengthen vendor partnership, securing better pricing and expending product offering to enhance profitability.
- Utilized joist, excel and Google business to track performance, streamline operations and optimize sales management.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Senior Supervisor Manufacturing & Operations
Pratt & Whitney, United Technologies
East Hartford, Connecticut
10.2016 - 07.2018
- Provide leadership and direction with emphasis on team building through daily toolbox meetings, effective communications, and in developing an efficient team that is responsive to production requirements and changes.
- Establish work schedules taking into account customer requirements, resource availability and other priorities.
- • Help facilitate and worked on two KAIZEN events to map current and future machine production flow also implementing new production machine on the floor.
- Lead QCPC meetings in analyzing data and implementing actions to reduce occurrence of most prominent defects.
- Standardize auditing and quality control processes through creation and training of standard work instructions.
- Implement statistical process control using Proficient Infinity Software to monitor critical Process performance.
- Addressed conflicts between staff members in a timely manner.
- Work proactively to address issues and engage the workforce in achieving cell goals.
- Demonstrate a 100% commitment to quality, EHS and ACE.
- Must currently hold or have the ability to obtain Government Security Clearance.
- Communicate at weekly and monthly meetings with higher level management on production and operations.
- Working close with union representatives on contracts and procedures
Store Manager
Pacific Sunwear Outlet
Clinton, Connecticut
08.2013 - 10.2016
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily banking activities such as deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Bachelors Business Law - Business Management
University of Connecticut
Storrs, CT12-2001
Skills
- Operations Management
- Project Management
- Sales strategies
- Customer Service
- Relationship Management
- Budgeting and Resource allocation
- Team leadership
- Problem-solving
- Ace and sigma six certificates
- Excel and joist proficiency
Timeline
Operations & Project Executive
Farmington Valley flooring
07.2020 - 04.2022
Sr Sales
Galaxy discount carpet
07.2019 - 02.2020
Senior Supervisor Manufacturing & Operations
Pratt & Whitney, United Technologies
10.2016 - 07.2018
Store Manager
Pacific Sunwear Outlet
08.2013 - 10.2016
Bachelors Business Law - Business Management
University of Connecticut