Syab Chochung
Orange,NJ
Summary
Proven Operations Manager and Sales Supervisor with a track record of enhancing operational efficiency and customer satisfaction at Cowboy World. Skilled in logistics and team leadership, I've empowered staff and streamlined supply chain operations, achieving significant performance improvements. My approach has consistently surpassed sales targets, demonstrating a unique blend of strategic problem-solving and customer service excellence.
Overview
13
13
years of professional experience
Work History
Operations Manager
Cowboy World
04.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- responsible for all inbound and outbound shipments, send packages through UPS, FedEx, DHL. Freights XPO, Rist Logistic, Quick Transfer.
- Keep warehouse Organized and safe and efficient
Sales Supervisor
Broadway Wireless Center
11.2011 - 11.2014
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
High School Diploma -
August Martin High School
Queens, NY06-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- Sales background
- Logistics
- Drive Forklift
- Warehouse operations
Timeline
Operations Manager
Cowboy World
04.2015 - Current
Sales Supervisor
Broadway Wireless Center
11.2011 - 11.2014
High School Diploma -
August Martin High School
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