SYANNE Werner
Springfield,IL
Summary
Detail-oriented professional with strong communication and project management skills. Capable of managing multiple tasks in fast-paced environments while optimizing processes and addressing issues proactively. Committed to supporting team objectives and fostering continuous improvement.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Human Resources Assistant
ManpowerGroup
Springfield, IL
11.2024 - 08.2025
- Supported recruitment efforts by screening resumes and scheduling interviews, streamlining hiring processes.
- Facilitated onboarding processes for new hires, ensuring compliance with company policies and procedures.
- Coordinated employee training sessions, enhancing skills and promoting professional development.
- Assisted in maintaining accurate employee records using HRIS software, contributing to data integrity and reporting accuracy.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on the human resources database.
- Answered and redirected incoming phone calls for the office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Processed employee termination paperwork at the direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Managed confidential employee records, safeguarding personal and professional information.
- Participated in recruitment and selection process for new hires.
- Administered drug screening procedures to ensure compliance with employer policies.
- Developed and maintained relationships with potential clients to address their hiring needs effectively.
Office Administrative Assistant
Autism Therapy Group
Springfield, IL
02.2024 - 11.2024
- Managed scheduling and appointment coordination for therapists and clients, enhancing operational efficiency.
- Facilitated communication between clients, families, and staff, improving service delivery and customer satisfaction.
- Implemented office procedures that streamlined administrative tasks and reduced processing times.
- Developed and maintained filing systems, ensuring accurate documentation of client records and therapy sessions.
- Trained new administrative staff on office protocols and software applications to ensure seamless onboarding.
- Assisted in preparing reports for management review, contributing to informed decision-making processes.
- Coordinated logistics for workshops and training sessions, supporting professional development initiatives.
- Oversaw inventory management of office supplies, optimizing resource allocation and cost-effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating a newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
Deputy General Manager
Regal Theatres
Denver, CO
07.2022 - 01.2024
- Administered Regal policies and corporate directives, ensuring compliance across the organization
- Led human resources operations, overseeing hiring, training, development, scheduling of employees
- Manage all inventory control (ordering, receiving, tracking, reporting, cost control)
- Managed TMS operation and POS systems for efficient transactions
- Facilitated guest relations, marketing, and promotional activities
- Guest relations, marketing, and promotions
- Coordinated inventory control processes, including ordering, receiving, tracking, reporting
- Led operational strategy to enhance customer experience across multiple theatre locations.
- Streamlined inventory management processes, improving efficiency and reducing waste.
- Mentored department managers, fostering a culture of accountability and performance excellence.
- Developed and implemented staff training programs, increasing employee engagement and retention rates.
- Analyzed financial reports to identify trends, guiding budget allocation decisions for optimal resource utilization.
- Coordinated with marketing teams to launch promotional campaigns, driving ticket sales and attendance growth.
- Oversaw compliance with safety regulations and industry standards, ensuring a secure environment for patrons and staff.
- Collaborated with department heads to establish goals and work plans.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
- Led employee performance reviews, aligning individual goals with organizational objectives.
- Enforced safety and health policies and implemented procedures to correct hazardous conditions
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Regal Theatres
Denver, CO
08.2021 - 07.2022
- Administer and uphold all company policies.
- Train, develop and coach all non-management employees
- Ensure guest satisfaction, marketing, and promotional engagements
- Ensure a safe and clean working environment; perform audits for cleanliness and safety
- Ensured effective loss prevention measures were in place to protect company assets., emergency situations, report to upper management
- Operate and maintain all hardware and software projection and audio-visual equipment
- Supervised daily operations, ensuring smooth workflow and high customer satisfaction.
- Trained and mentored team members on service protocols and operational standards.
- Developed staff schedules to align with peak business hours and maximize efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Senior Team Lead / Team Lead
Regal Theatres
Denver, CO
04.2020 - 08.2021
- Train, develop and coach all non-management employees
- Ensured guest satisfaction through effective marketing and promotional engagements
- Developed plans to minimize inventory loss and theft, emergency situations, reporting to upper management
Floor Staff
Regal Theatres
Denver, CO
12.2019 - 04.2020
- Achieved TIPS certification in January 2019 to enhance service skills., Provided customer service by addressing inquiries and resolving issues to ensure a positive guest experience., Operated POS system for efficient order processing and accurate transaction handling.
- Delivered exceptional customer service, enhancing guest experiences and satisfaction.
- Managed daily operations, ensuring cleanliness and organization of theater spaces.
- Maintained inventory levels for concession supplies, optimizing stock management processes.
- Led team efforts in maintaining compliance with health and safety regulations.
- Implemented efficient ticketing processes, improving guest flow during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Utilized customer feedback to improve services and apply best practices.
Education
High School Diploma -
Denver High School of Science And Technology
Denver, CO01-2018
No Degree - Psychology
University of Northern Colorado
Greeley, CO01-2019
No Degree - Applied Psychology
Metropolitan State University of Denver
Denver, CO01-2020
Skills
- Onboarding coordination
- Onboarding
- New hire orientation
- Recruitment
- Microsoft Office and DocuSign
- Administrative skills
- Office administration
- Maintaining files
- Scheduling
- Onboarding process
- Microsoft office
- Microsoft Office
- Customer Service
- Conflict management
- Employee Support
Certification
- First Aid/CPR Certified
Timeline
Human Resources Assistant
ManpowerGroup
11.2024 - 08.2025
Office Administrative Assistant
Autism Therapy Group
02.2024 - 11.2024
Deputy General Manager
Regal Theatres
07.2022 - 01.2024
Assistant Manager
Regal Theatres
08.2021 - 07.2022
Senior Team Lead / Team Lead
Regal Theatres
04.2020 - 08.2021
Floor Staff
Regal Theatres
12.2019 - 04.2020
High School Diploma -
Denver High School of Science And Technology
No Degree - Psychology
University of Northern Colorado
No Degree - Applied Psychology
Metropolitan State University of Denver