Syd Heuer
West Des Moines
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Grand Living at Tower Place
09.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated food and beverage orders to ensure timely delivery to residents.
- Assisted with menu updates and daily specials, enhancing guest experience.
- Trained new staff on service protocols and best practices for efficiency.
- Collaborated with kitchen staff to maintain quality standards during busy shifts.
- Addressed resident inquiries and concerns promptly, fostering positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Ceramics Studio Monitor
University of Northern Iowa
09.2022 - 10.2023
- Monitored studio sessions to ensure adherence to safety protocols and operational standards.
- Assisted in equipment setup, testing functionality and troubleshooting technical issues.
- Collaborated with faculty and students to optimize studio use for various projects.
- Assisted faculty and students in utilizing studio equipment effectively.
- Collaborated with team members to maintain cleanliness and organization of studio facilities.
Dishwasher
University of Northern Iowa, Piazza Dining
02.2021 - 12.2021
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
Education
Bachelor of Science - Studio Arts
University of Northern Iowa
Cedar Falls, IA12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Team collaboration
- Task prioritization
Timeline
Server
Grand Living at Tower Place
09.2025 - Current
Ceramics Studio Monitor
University of Northern Iowa
09.2022 - 10.2023
Dishwasher
University of Northern Iowa, Piazza Dining
02.2021 - 12.2021
Bachelor of Science - Studio Arts
University of Northern Iowa