Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
BusinessDevelopmentManager
Sydne Coutard

Sydne Coutard

Miami,FL

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

GoldenTrust Insurance
Miami, FL
03.2022 - 11.2023
  • Built relationships with existing clients by providing exceptional service.
  • Performed administrative tasks such as updating databases, filing paperwork.
  • Exceeded company sales goals for new policies.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Maintained accurate records of client information in CRM software system.
  • Developed a customer service strategy to ensure the highest level of satisfaction.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Sought out new clients and developed clientele by networking to find new customers.

Insurance Advisor

USHA
Coral Gables, FL
03.2021 - 02.2022
  • Analyzed customer needs and provided best options, upselling products and services.
  • Conducted interviews with potential customers to assess their insurance needs.
  • Developed appropriate quotes based on risk information.
  • Employed assumptive sales techniques to efficiently close and process sales.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Researched insurance plans to find good options for clients' needs.
  • Collaborated with underwriters to ensure timely processing of policy applications.
  • Answered insurer questions regarding policyholders.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.

Behavioral Health Technician

The Behaviorist
Doral, FL
03.2020 - 03.2021
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Completed daily client rounds and tracked client movements.
  • Developed individualized therapeutic plans for patients based on their mental health needs.
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Provided emotional support to clients and patients dealing with difficult situations.

Teacher

Great Heights Academy
Miami, FL
08.2017 - 06.2020
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Administered tests and collected data on student performance.
  • Communicated affirmatively and promoted positive attitudes with every student.
  • Organized student performance and enrichment activities to facilitate learning.
  • Evaluated student needs to provide helpful resources and support.
  • Participated in IEP meetings, parent conferences, and other meetings related to special education services as needed.
  • Helped create a positive learning environment by encouraging students through positive reinforcement techniques.
  • Coached students on speech patterns using augmentative/alternative communication methods.
  • Observed student behaviors and utilized success intervention techniques to correct problems.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Maintained attendance records and documented class activity.
  • Worked one-on-one with students who required additional assistance understanding material or completing assignments.
  • Organized materials within classrooms according to established procedures.

Server Shift Leader

Texas Roadhouse
Miami, FL
11.2018 - 04.2020
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus and answered questions regarding items.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Coordinated seating arrangements to ensure efficient table turns and maximum occupancy levels.
  • Implemented new POS system and trained staff members on use.
  • Managed inventory of supplies such as linens, glassware, silverware, condiments.
  • Calculated charges, issued table checks and collected payments from customers.

Education

Bachelor of Science - Psychology

Florida International University
Miami, FL
05.2020

Skills

  • Insurance Sales Strategy
  • Asset Protection Expertise
  • Customer Retention
  • Customer Needs Assessment
  • Customer Service
  • Product Knowledge
  • CRM Tracking
  • Lead Prospecting
  • Applied Behavioral Analysis
  • Caregiver Relations
  • Treatment Implementation
  • Behavior Support Plans
  • Evidence-Based Interventions
  • Goal Setting
  • Positive Reinforcement
  • Daily Living Skill Development
  • Self-Management

Certification

  • 0215- Life Annuity & Health
  • 0440- Customer Representive

References

References available upon request.

Timeline

Insurance Sales Agent

GoldenTrust Insurance
03.2022 - 11.2023

Insurance Advisor

USHA
03.2021 - 02.2022

Behavioral Health Technician

The Behaviorist
03.2020 - 03.2021

Server Shift Leader

Texas Roadhouse
11.2018 - 04.2020

Teacher

Great Heights Academy
08.2017 - 06.2020

Bachelor of Science - Psychology

Florida International University

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Sydne Coutard