Sydnee' Abdul-Aleem
Burleson,TX
Summary
Seasoned and highly motivated employee showcasing comprehensive experience in managing front office operations. Strengths include strong leadership skills, effective communication, and a keen ability to streamline procedures for improved efficiency. Noteworthy impact includes implementing customer service initiatives that enhanced client satisfaction rates. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Eagle Medical Centers
02.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed high call volumes, directing calls to the appropriate people while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Patient Access Specialist
Baylor Scott & White Emergency Room
09.2022 - 02.2023
- Verified insurance eligibility and benefits for incoming patients efficiently.
- Facilitated patient registration processes using electronic health record systems.
- Trained new staff on patient access procedures and software tools effectively.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
Patient Access Representative
USMD
01.2022 - 09.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated communication between patients and various departments and staff.
Front Desk Receptionist
Total Care Emergency Room
11.2020 - 05.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Medical Records File Clerk
American Institute
05.2015 - 10.2020
- Kept accurate log of all requests for medical information and records.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Reviewed charts and flagged incomplete or inaccurate information.
- Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Education
High School Diploma -
Flint Academy
Arlington, TX05.2017
Skills
- Medical coding
- Insurance verification
- EHR management
- Patient registration
- Billing software ( DOL )
- Appointment scheduling
- Data entry
- CPT knowledge
- Customer service
- Payment processing
- Staff training
Timeline
Medical Receptionist
Eagle Medical Centers
02.2023 - Current
Patient Access Specialist
Baylor Scott & White Emergency Room
09.2022 - 02.2023
Patient Access Representative
USMD
01.2022 - 09.2022
Front Desk Receptionist
Total Care Emergency Room
11.2020 - 05.2021
Medical Records File Clerk
American Institute
05.2015 - 10.2020
High School Diploma -
Flint Academy