Sydnee Formey
McDonough,GA
Summary
Results-driven Shift Manager with 7+ years in hospitality and intelligence. Skilled in staff management, customer service, and critical thinking, enhancing team performance through innovative training and strategic sales initiatives. Focused on creating efficient workflows and fostering teamwork to achieve organizational objectives.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Shift Manager
Starbucks Corporation
Locust Grove, US
12.2022 - Current
- Streamlined store operations by implementing efficient workflows, leading to noticeable gains in productivity and enhanced team performance.
- Orchestrated daily team briefings to align on goals, improving communication and service speed.
- Implemented team policies to ensure discipline and cohesion among members.
- Fostered a positive atmosphere by mentoring new employees, resulting in quicker onboarding and a noticeable increase in team confidence.
- Implemented team policies to ensure discipline and cohesion among members.
- Analyzed sales data to identify trends, enabling targeted promotions that strengthened customer loyalty and drove sales growth.
- Reviewed operational metrics to identify bottlenecks, enabling process adjustments that streamlined workflow.
- Maintained accurate financial records and conducted daily cash audits, ensuring compliance and safeguarding company assets.
Warehouse Associate / Hospital Lead
Project Verte
McDonough, US
08.2022 - 10.2022
- Streamlined order fulfillment processes by implementing inventory tracking systems, leading to noticeable improvements in delivery times and customer satisfaction.
- Fostered collaboration between departments to ensure timely order deliveries, enhancing overall operational efficiency and strengthening inter-team relationships.
- Executed inventory management practices, reducing order discrepancies and enhancing accuracy in fulfillment.
Barista Shift Lead
Marriott Hotel
Atlanta, US
06.2021 - 08.2022
- Implemented new beverage recipes to attract diverse clientele and drive seasonal sales.
- Executed inventory management practices to align stock levels with demand, reducing waste and improving supply chain efficiency.
Intelligence Specialist
United States Navy Reserves
, US
10.2018 - 02.2022
- Evaluated classified intelligence data to identify emerging threats, ensuring timely and informed decision-making for national security.
- Executed data entry and analysis processes, ensuring accuracy and reliability in intelligence documentation critical for informed decision-making.
- Utilized intelligence collection to identify and document intelligence gaps, informing strategic initiatives for intelligence operations.
Barista
Starbucks Corporation
Hiram, US
10.2020 - 03.2021
- Coordinated with team members to implement seasonal menu items, driving enthusiasm and engagement among customers.
- Executed beverage preparation processes, resulting in quicker service and a noticeable rise in positive customer feedback.
- Demonstrated excellent interpersonal skills by fostering a welcoming environment, enhancing team morale and customer loyalty.
Room Dining Server
Marriott Hotel
Savannah, US
12.2018 - 09.2020
- Executed timely delivery of room service orders, enhancing guest satisfaction and contributing to positive online reviews.
- Delivered personalized services and packages for guests, enhancing their experience and fostering repeat visits through attentive service.
- Worked closely with kitchen staff to ensure seamless communication on special requests, resulting in fewer order errors and improved guest experiences.
Front Desk Agent
Marriott Hotel
Savannah, US
06.2018 - 12.2018
- Facilitated seamless check-in and check-out processes, enhancing guest satisfaction and ensuring a welcoming environment for all visitors.
- Coordinated with various departments to address and ensure prompt resolution of guest concerns, fostering a positive experience and repeat visits.
- Utilized reservation management and tracking systems, improving booking accuracy and minimizing guest data management errors.
- Reviewed billing processes to ensure compliance with hotel policies and minimize discrepancies in guest accounts.
Education
Certified Associate In Project Management (CAPM) Certification -
Udemy
06.2026 - 07.2026
Google Agile Essentials
Coursera
06.2026 - 06.2026
High School Diploma -
Alexander High School
Douglasville, GA 08.2013 - 05.2017
Skills
- Sales Management
- Operational Oversight
- Inventory Management
- Staff Management
- Quality Assurance
- Data Analysis
- Customer Service
- Hospitality
- Team leadership
- Adaptability
- Critical Thinking
- Interpersonal Skills
Timeline
Certified Associate In Project Management (CAPM) Certification -
Udemy
06.2026 - 07.2026
Google Agile Essentials
Coursera
06.2026 - 06.2026
Shift Manager
Starbucks Corporation
12.2022 - Current
Warehouse Associate / Hospital Lead
Project Verte
08.2022 - 10.2022
Barista Shift Lead
Marriott Hotel
06.2021 - 08.2022
Barista
Starbucks Corporation
10.2020 - 03.2021
Room Dining Server
Marriott Hotel
12.2018 - 09.2020
Intelligence Specialist
United States Navy Reserves
10.2018 - 02.2022
Front Desk Agent
Marriott Hotel
06.2018 - 12.2018
High School Diploma -
Alexander High School
08.2013 - 05.2017