Sydnee Miller
Jackson
Summary
Proven team player and highly reliable, excelled in high-volume environments at Brooklyn American Legion Post 315, enhancing customer satisfaction and loyalty. Skilled in multitasking and customer service, adept at managing staff and resolving conflicts with empathy. Achieved efficient operational flow and positive financial outcomes, demonstrating strong leadership and communication abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Brooklyn American Legion Post 315
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Swiss Swirl
04.2018 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Xtreme Tan
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Business Administration
Baker College
Owosso, MI12-2025
Associate of Arts - General Studies
Jackson College
Jackson, MI07-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
CPR Certified
Associates degree in general studies
GED
Timeline
Bartender
Brooklyn American Legion Post 315
01.2021 - Current
Customer Service Representative
Xtreme Tan
01.2020 - 01.2021
Manager
Swiss Swirl
04.2018 - 09.2024
CPR Certified
Associates degree in general studies
GED
BBA - Business Administration
Baker College
Associate of Arts - General Studies
Jackson College
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