Summary
Overview
Work History
Education
Skills
Timeline
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Sydnee Thomas

Spring,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TTEC
11.2022 - 11.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross-trained and provided backup support for organizational leadership.
  • Tracked customer service cases and updated service software with customer information.

Babysitter

Wanda Hubbard
06.2016 - 08.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Education

High School Diploma -

Klein High School
Klein, TX
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Microsoft Excel
  • Team Development
  • Computer Proficiency
  • Conflict Resolution

Timeline

Customer Service Representative

TTEC
11.2022 - 11.2023

Babysitter

Wanda Hubbard
06.2016 - 08.2021

High School Diploma -

Klein High School

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Sydnee Thomas