Sydnee Todd-Spencer
Hamilton,Ohio
Summary
Motivated and detail-oriented Medical Assistant student with hands-on clinical training and a solid foundation in patient care, medical terminology, and administrative procedures. Recently, I completed a comprehensive externship, gaining real-world experience in both front and back office operations. Known for strong communication skills, professionalism, and a compassionate approach to patient interaction. Eager to contribute to a healthcare team and grow within a fast-paced clinical environment, while continuing to develop skills and knowledge in medical assisting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Bus /Operator
Petermann
Mason, Ohio
01.2023 - 01.2025
- Transport over 100 elementary, middle, and high school students across district on designated bus Routes
- Performed daily routine vehicle safety inspections before and after each trip
- Implement and follow emergency/accident plan (first-aid, evacuation, and notify 911)
- Attend relevant functions and meetings required by the state as well as the school board
Customer Service Billing Specialist
Spectrum Communications
Blue Ash, Ohio
01.2019 - 01.2023
- Maintain a positive Tone and attitude while providing stellar customer service
- Assisted in updating customer records in the database, ensuring accuracy and completeness of information
- Respond to customer request and questions about products and services
- Followed all training on operating systems and procedures and company services
Home Health Aide
Helping Hands
West Chester, Ohio
01.2018 - 01.2020
- Assisted patients with daily activities
- Assisted clients with bathing and grooming
- Provided in-home care to clients
- Increased client satisfaction by 25%
- Managed household tasks for client
Customer Service Sales Representative
RDI Corporation
Cincinnati, Ohio
01.2016 - 01.2019
- Managed large volumes of inbound and outbound calls in a timely manner
- Utilize active listening skills to identify customer needs
- Adhere to communication scripts to properly address various topics
- Utilize upselling techniques to promote additional products
Dietary Aide
Clovernook Healthcare Pavilion
Cincinnati, Ohio
01.2015 - 01.2018
- Ensure proper food handling, sanitation, and safety protocols are followed at all times
- Collaborate with dietitians to prepare and serve meals that meet patients dietary restrictions and preferences
- Provided exceptional customer service to residents, addressing dietary concerns and preferences
Education
High School Diploma -
Diamond Oaks
Harrison05-2016
North College Hill Jr/High School
Cincinnati, Ohio01.2015
Making A Change (Cincy)
Cincinnati, OhioSkills
- Customer care
- Call center
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Excel
- Administration
- Windows
- Meal preparation and cooking
- Knowledge of dietary restrictions
- Compliance with health regulations
- Ability to work in fast-paced environments
- Patient care
- Time management
- Daily living assistance
- Patient hygiene
- Vehicle inspection
- Emergency response
- Safety compliance
- Safe driving techniques
- Route navigation
- Bus evacuation drills
- DOT regulations
Certification
- 2023 State: Ohio
- Endorsements: School Bus and Passenger
- Certified Clinical Medical Assistant
References
References available upon request.
Timeline
School Bus /Operator
Petermann
01.2023 - 01.2025
Customer Service Billing Specialist
Spectrum Communications
01.2019 - 01.2023
Home Health Aide
Helping Hands
01.2018 - 01.2020
Customer Service Sales Representative
RDI Corporation
01.2016 - 01.2019
Dietary Aide
Clovernook Healthcare Pavilion
01.2015 - 01.2018
High School Diploma -
Diamond Oaks
North College Hill Jr/High School
Making A Change (Cincy)
Similar Profiles
Michael HanningMichael Hanning
Bus Monitor at PetermannBus Monitor at Petermann
Tre HallTre Hall
Driver at Petermann BusDriver at Petermann Bus
TAMMY DUPLERTAMMY DUPLER
Office Administrator at Petermann Bus Co.Office Administrator at Petermann Bus Co.
Madison TurnerMadison Turner
Babysitter at NABabysitter at NA
Benjamin HarperBenjamin Harper
Manufacturing Technician II, CNC Operator at Shape Corp.Manufacturing Technician II, CNC Operator at Shape Corp.