Sydnee Wood
Clayton,OK
Summary
Proven track record of enhancing patient and customer experiences at Pushmataha Hospital and Red Moon, showcasing exceptional patient care and critical thinking skills. Excelled in staff training, maintaining HIPAA compliance, and improving satisfaction rates. Demonstrated adaptability and compassion, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Phlebotomist
Pushmataha Hospital
Antlers, OK
11.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assisted in training and onboarding new phlebotomists.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Assitant Hostess Manager
Red Moon
Tahlequah, OK
01.2021 - 05.2021
- Maintained a clean, safe, and organized restaurant to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Mentored junior hosts and hostesses in their professional development by offering guidance/support in their assigned role.
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
Education
Bachelor of Science - Chemistry
Northeastern State University
Tahlequah, OK05.2023
Skills
- Patient Care
- HIPAA Compliance
- Staff Training and Development
- Critical Thinking and Problem-Solving
- Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Microsoft Office Profiencent
Additional Information
Received a Certificate of Training for successfully completing the Phlebotomy course at Kiamichi Technology Center in Talihina, OK on August 2, 2022.
Timeline
Phlebotomist
Pushmataha Hospital
11.2023 - Current
Assitant Hostess Manager
Red Moon
01.2021 - 05.2021
Bachelor of Science - Chemistry
Northeastern State University