Sydney Blackmon
Houston,TX
Summary
Seasoned Phlebotomist and Care Giver, celebrated for exceptional patient care and proficient in venipuncture, showcased during venture at BioReference Laboratories. Demonstrates unparalleled compassion and communication abilities, significantly enhancing patient experiences. Proven track record in improving patient satisfaction and maintaining stringent HIPAA compliance, underpinned by a robust foundation in medical terminology and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
BioReference Laboratories
06.2023 - 12.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reviewed patient records for accuracy and completeness.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
Phlebotomist
HCA Healthcare
09.2022 - 08.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
Phlebotomist
Quest Diagnostics
01.2023 - 04.2023
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Collect Specimen according to established procedures
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
- Accurately documented relevant information within electronic health records systems, contributing towards smooth clinical workflow.
- Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Elevated patient experience by addressing concerns or questions related to the phlebotomy process with patience and understanding.
- Stayed current on industry best practices through regular continuing education courses, enhancing patient care quality.
Certified Nursing Assistant
Evies Care
01.2019 - 08.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities.
Customer Service
MCI One
06.2020 - 08.2021
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Facilitated timely issue resolution, coordinating with diverse departments and healthcare providers as needed.
- Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
Education
Associate of Applied Science - Vocational Nursing
Houston Community College
Houston, TX08.2024
High School Diploma -
Dulles Highschool
Sugar Land, TX05.2019
Skills
- Organizational Skills
- Problem-Solving
- Certified in CPR/AED
- Data Confidentiality
- Vital signs monitoring
- Basic Life Support
- Reliable team player
- Patient Transfers
- Nursing Assessments
- Activities of Daily Living ADLs
- Pain assessment
- Patient Education
- Compassionate Care
Certification
- PT - Phlebotomy Technician
- CPR/BLS Certified
- Certified Nurse Assistant
HCC Clinicals
Cascades At Jacinto (Long Term Care) Rotation
August 2023-December 2023
Harris Health Clinic Rotations
August 2023- December 2023
Michael E. DeBakey VA Medical Center Rotation ( Med surge rotation)
January 2024- May 2024
Harris Health Lyndon B Johnson Hospital ( OB Rotation)
January 2024- May 2024
YMCA ( Pediatrics )
May 2024 - August 2024
TIRR Memorial Hermann ( Med Surge 2 Rotation)
May 2024- August 2024
Timeline
Phlebotomist
BioReference Laboratories
06.2023 - 12.2023
Phlebotomist
Quest Diagnostics
01.2023 - 04.2023
Phlebotomist
HCA Healthcare
09.2022 - 08.2023
Customer Service
MCI One
06.2020 - 08.2021
Certified Nursing Assistant
Evies Care
01.2019 - 08.2022
Associate of Applied Science - Vocational Nursing
Houston Community College
High School Diploma -
Dulles Highschool