Sydney Bodecker
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VIP Bottle Server
The Vanguard
09.2022 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
Server Assistant and Hostess
The H Orlando
02.2022 - 09.2022
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
VIP Bottle Server
Ember
06.2020 - 02.2022
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
- Facilitated smooth communication between guests, servers, bartenders, security personnel, and management for optimal event execution.
Food Runner and Hostess
Prato
08.2016 - 06.2020
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Presented a positive first impression of the establishment's friendliness, excellent service, and reputation.
Education
Bachelor of Arts - Industrial And Organizational Psychology
University of Central Florida
Orlando, FL01-2021
Associate of Arts - Business Management
Valencia College
Orlando, FL01-2018
Skills
- Committed Team Player
- Ability to Multitask
- Strong Communication Skills
- Quick Problem Solver
Certification
- ServSafe Alcohol Certification - National Restaurant Association
- Decision Making and Problem Solving Certification - FEMA
- Inbound Certification - Hubspot Academy
Timeline
VIP Bottle Server
The Vanguard
09.2022 - Current
Server Assistant and Hostess
The H Orlando
02.2022 - 09.2022
VIP Bottle Server
Ember
06.2020 - 02.2022
Food Runner and Hostess
Prato
08.2016 - 06.2020
Bachelor of Arts - Industrial And Organizational Psychology
University of Central Florida
Associate of Arts - Business Management
Valencia College
Similar Profiles
Kimberly JonesKimberly Jones
Office Manager/Accounting Assistant at Vanguard Building Solutions DBA Vanguard EnergyOffice Manager/Accounting Assistant at Vanguard Building Solutions DBA Vanguard Energy
Dorothy TootsDorothy Toots
Financial Processor at VanguardFinancial Processor at Vanguard
CLARENCE CATALANCLARENCE CATALAN
Staff Nurse at Vanguard Healthcare Pte. Ltd. Woodlands Care HomeStaff Nurse at Vanguard Healthcare Pte. Ltd. Woodlands Care Home