Sydney Brandenburg
Voya Financial
Waterford,MI
5
years of professional experience
Customer Service Representative supporting retirement plan participants with 20+ calls per day and resolving 20+ questions per shift, 401(k) account support, plan explanations, and accurate account changes in a high-volume call center. Resolves customer concerns, documents interactions in computer systems, and maintains clear, professional communication across complex benefit questions. Delivers efficient service while keeping customer experience and performance goals in focus.
Work History
Customer Service Representative
1 Year 1 Month- Resolve [number] customer cases per shift while maintaining accurate retirement plan support and professionalism.
- Explain 401(k) plan information, policies, benefits, and available options in clear, customer-friendly language.
- Process account changes and customer requests accurately using computer systems and data entry tools.
- Document customer interactions and account details thoroughly to support accurate records and follow-up.
- Resolve customer concerns through calm problem solving and clear communication in a high-volume call-center setting.
- Work toward service and performance goals while maintaining efficiency and a positive customer experience.
Manager
3 Years- Managed restaurant staff and daily operations to keep service standards consistent.
- Delivered excellent customer service and resolved customer concerns professionally.
- Trained and coached 150+ new employees, contributing to a 25% increase in retention and productivity.
- Maintained organization and efficiency while working in a fast-paced restaurant environment.
- Supported scheduling, opening and closing procedures, and other daily operational needs.
- Handled employee and customer issues using sound judgment and problem-solving skills.
- Helped maintain a positive team environment while reinforcing high standards of service.
Bartender
1 Year- Processed $2000 in nightly payments while following accurate cash-handling procedures.
- Prepared and served beverages with accuracy and quality in a fast-paced environment.
- Created signature cocktails that supported the bar’s brand and menu appeal.
- Resolved customer requests and concerns professionally through calm conflict resolution.
- Maintained a clean, organized, and welcoming work area throughout service.
- Built positive customer relationships and worked effectively with the team during busy shifts.
Education
High School Diploma
Skills
Customer service
Call center operations
Customer relationship management
Account changes & transactions
Conflict resolution
Team leadership
Employee training & coaching
Customer escalation management
Workforce scheduling
Service quality monitoring
Timeline
Customer Service Representative
Voya Financial
08.2025 - CurrentRead More
Manager
Texas Roadhouse
08.2022 - 08.2025Read More
Bartender
Auggies
05.2021 - 05.2022Read More
Hazel Park High School
High School Diploma
Read More