Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sydney Champlin

Providence,RI

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

5
5
years of professional experience

Work History

Disaster Survivor Specialist

APEX/FEMA (contract)
Remote, RI
11.2024 - Current
  • Coordinated with other departments to ensure efficient workflow processes.
  • Participated in ongoing training and compliance activities.
  • Utilized appropriate tools, such as cloud computing technologies, for the efficient implementation of disaster recovery plans.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provide recovery survivor updates on the status of needs and FEMA decision outcomes.
  • Assist with resources for local diasasters

Sr. Customer Care Advocate

Metlife
Remote, RI
10.2022 - 07.2024
  • Processed customer account changes with proprietary software.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Conferred with customers by telephone to provide information about products or services, and take orders.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Maintained a high level of professionalism while communicating with customers via all channels.
  • Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
  • Collected deposits or payments and arranged for billing.

Executive Assistant

Elephant Innovations
Warwick , RI
10.2020 - 08.2022
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.

Education

Bachelors Degree of Organizational Leadership -

College Unbound
Providence, RI
05-2026

High School Diploma -

The Met
Providence RI
06-2014

Skills

  • Project management
  • Data analysis
  • Microsoft Excel
  • Customer service and support
  • Team collaboration
  • Conflict resolution
  • Problem-solving abilities
  • Process improvement
  • Microsoft office
  • Email correspondence
  • Employee coaching
  • Call handling
  • Software navigation
  • Call metrics
  • Microsoft Office

Affiliations

  • Gardening
  • Floral Arrangements
  • Travel enthusiast

References

References available upon request.

Timeline

Disaster Survivor Specialist

APEX/FEMA (contract)
11.2024 - Current

Sr. Customer Care Advocate

Metlife
10.2022 - 07.2024

Executive Assistant

Elephant Innovations
10.2020 - 08.2022

Bachelors Degree of Organizational Leadership -

College Unbound

High School Diploma -

The Met

Similar Profiles

CREATE PROFILE