Sydney Chappell
Richmond,VA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in learning different beer styles and types of brewing methods.
Overview
4
4
years of professional experience
Work History
Beertender/Keyholder Manager
The Answer Brew Pub
Richmond, Virginia
2024.04 - Current
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Providing excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Directed and supervised staff performance.
- Counted and balanced registers.
Beertender/Key Holder
Alewerks Brewing Company
Williamsburg, VA
2023.03 - 2024.04
- Suggestive selling additional items or upgrades to enhance guest experience.
- Cleaning and stocking glassware, bar equipment, and workstations.
- Handling multiple tasks simultaneously while maintaining attention to detail.
- Event planning such as decorating, running booths, and contests.
- Ensuring that all food items are prepared according to company standards and specifications.
- Performing opening, closing duties such as setting up, breaking down the bar area.
- Providing excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses as needed.
Shift Supervisor
Starbucks
Yorktown, VA
2021.01 - 2023.05
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted upper management with daily operations to meet service standards.
Education
Certified Beer Servers Exam -
Cicerone
2023-01
High School Diploma -
Mathews High School
Mathews, VA2016-01
Skills
- Glassware Maintenance
- Maintaining Equipment
- Point of Sale Systems
- Health Codes Compliance
- Food Preparation
- Menu Memorization
- Suggestive Selling
- Basic Accounting
- Engaging Personality
- Team Training and Development
- Maintaining a Clean Bar
- Anticipating Guest Needs
- Outstanding Customer Service
- Responsible Alcohol Service
- Able to Stand 10 Hours
- Cash Register Operation
- Handling Difficult Customers
- Extensive Beer Knowledge
- ABC Regulations
Timeline
Beertender/Keyholder Manager
The Answer Brew Pub
2024.04 - Current
Beertender/Key Holder
Alewerks Brewing Company
2023.03 - 2024.04
Shift Supervisor
Starbucks
2021.01 - 2023.05
Certified Beer Servers Exam -
Cicerone
High School Diploma -
Mathews High School