Sydney Collins
San Carlos,CA
Summary
Recent Graduate with a two degrees and currently working on a Masters in business administration with a specialization in marketing. My background is in management and customer service. Excellent communication skills and very passionate about creating a great customer experience. Excellent leadership and management skills working with all ages. Over 8 years of experience in customer service and sales. Outgoing group and shift leader. Strong problem solving and time management skills.
Overview
10
10
years of professional experience
Work History
Manager/Lead Server/Bartender
Rustic House
11.2017 - Current
- Gives guests exceptional service and knowledge of menu items and ingredients
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Able to upsell to higher priced items or add ons to orders.
- Handles large parties with organization and ease.
- Management experience with orders, working with vendors, excel, and more.
- Creates holiday promotional drink incentives.
- Meets inventory goals with liquor/beer purchasing.
- Collects data from service staff and customers to better select our beer/liquor for increased sales.
- Sets up events and tastings for the restaurant to generate new customers and revenue.
Cheer Coach
Hillsdale High School, San Mateo School District
06.2016 - 06.2019
- Lead high school students and achieved program goals and outcomes.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Excellent mentor for the students when needed.
- Taught junior varsity complex routines because of the team environment created
- Single-handedly took the competition team to Anaheim for Nationals, and managed a team of students alone.
Food server
The Fish Market
11.2013 - 09.2016
- Started out as a host and promoted twice before I was 16.
- Rapidly promoted to a market cashier, food runner, and server by 18.
- Excellent knowledge in an ever changing menu of seafood
- Helped resolve missing positions by stepping into other roles the restaurant needed help in.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Education
MBA - Business Administration, Marketing
Maryville University of St Louis
St Louis, MO06.2024
Bachelor of Science - Dietetics
Kansas State University
Manhattan, KS12.2022
Bachelor's degree - Health Sciences
Notre Dame De Namur University
Belmont, CA05.2020
Skills
- Customer Service and Rapport
- Attention to Detail
- Willingness to Learn
- Leadership
- Adaptable and Flexible
- Resourceful and Reliable
- Food and Beverage Pairings
- Responsible and Trustworthy
- Order Accuracy and Delivery
- Critical Thinking
Timeline
Manager/Lead Server/Bartender
Rustic House
11.2017 - Current
Cheer Coach
Hillsdale High School, San Mateo School District
06.2016 - 06.2019
Food server
The Fish Market
11.2013 - 09.2016
MBA - Business Administration, Marketing
Maryville University of St Louis
Bachelor of Science - Dietetics
Kansas State University
Bachelor's degree - Health Sciences
Notre Dame De Namur University
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