Sydney Compton
St. Petersburg,FL
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in cash handling and staff management. Enhanced customer satisfaction through effective training and conflict resolution, while fostering a positive work environment. Spearheaded initiatives that improved sales performance and streamlined operations, demonstrating strong leadership and strategic planning skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
St. Petersburg, FL
10.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Ramstein Highschool
Ramstein, Germany06.2015
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Staff development
- Operations management
- Strategic planning
- Team leadership
Accomplishments
- Certified Barista Trainer
- Partner of the Quarter
Certification
Certified Food Safety Manager
Timeline
Shift Supervisor
Starbucks
10.2017 - Current
Ramstein Highschool