Sydney Cooke
INDIANAPOLIS
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GEICO
01.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Scheduler PRN
Ascension
04.2021 - 11.2024
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
Education
Associate of Science - Nursing
St. Vincennes University
Vincennes, IN11-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Data entry proficiency
- Updating charts
- Multi-line phone systems
- Problem-solving
Timeline
Patient Scheduler PRN
Ascension
04.2021 - 11.2024
Customer Service Representative
GEICO
01.2019 - Current
Associate of Science - Nursing
St. Vincennes University
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