Sydney Danner
Springfield
Summary
Dynamic Assistant Manager with a proven track record at Maurices, excelling in customer service and staff training. Leveraged team leadership and problem-solving skills to enhance business development, achieving significant improvements in customer satisfaction and staff performance. Known for adaptability and a results-driven approach, consistently fostering a positive and productive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Maurices
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Associate
Maurices
06.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Arts - Human Services
Lincoln Land Community College
Springfield, IL05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Problem-solving
- Staff training
- Task delegation
- Multitasking Abilities
- Business development understanding
- Adaptability and flexibility
Timeline
Assistant Manager
Maurices
07.2021 - Current
Sales Associate
Maurices
06.2019 - 06.2021
Associate of Arts - Human Services
Lincoln Land Community College
Similar Profiles
Sarah GantSarah Gant
Stylist at MauricesStylist at Maurices
Melissa AndersonMelissa Anderson
First Assistant Manager at MauricesFirst Assistant Manager at Maurices
Courtney StrasserCourtney Strasser
Sales Associate at MauricesSales Associate at Maurices