Sydney Dermott
New Port Richey,FL
Summary
Hardworking barista with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery and customer relations. Comfortable working in high-volume service environments. Very flexible with scheduling and positions. Confident in working in fast paced areas, while simultaneously maintaining a very clean workspace and keeping up with a charismatic customer service. Very reliable, outgoing, eager to learn more and tends to pick up new information very quickly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Starkey Market
New Port Richey, FL
03.2023 - 05.2025
- Ensured compliance with health department regulations related to food handling practices.
- Maintained a clean and well-stocked work area throughout shifts.
- Ordered products from suppliers when inventory was low or out of stock.
- Resolved customer complaints in a polite and professional manner.
- Assisted customers in selecting beverages based on their preferences.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Received payments from customers and returned correct change when necessary.
- Analyzed sales data to identify trends and areas for improvement.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Greeted guests with pleasant smile and superior customer service.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
To Go Server
A.R French pizzeria
New Port Richey, FL
08.2022 - 11.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL06-2022
Skills
- Customer service
- Team management
- Inventory management
- Cash handling
- Beverage preparation
- Health compliance
- Conflict resolution
- Employee training
- Workplace organization
- Time management
- Effective communication
- Drink preparation speed
- POS system operation
- Analytical thinking
- Task prioritization
Certification
- ServSafe alcohol safety certified. Completion 05/17/2025
Timeline
Barista Shift Supervisor
Starkey Market
03.2023 - 05.2025
To Go Server
A.R French pizzeria
08.2022 - 11.2022
High School Diploma -
River Ridge High School