Sydney DOBBINS
Eustis,FL
Summary
Highly motivated and forward-thinking; skilled in training, communication, and hospitality. A positive attitude towards learning and constructive criticism. Works well in an open environment and group setting. My current job allows me to problem solve as well as socialize with many different personalities throughout the day. I hold value in a healthy work environment full of understanding and like-minded people. I am currently attending night classes for massage therapy to pursue my passion for healing. My goal is to one day provide a comfortable and safe space for people to heal and relax.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optician
Kindred Optics
08.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Certified 200hr Vinyasa & Hatha Yoga Instructor
24hr Fitness
05.2022 - 06.2024
- Positive enforcement through the practice of beginner level asana and pranayama
- Open space for students to practice shamelessness and gratitude
- Healthy flow of pace through physical activity in a controlled environment
Medical Front Desk Receptionist
Kindred Optics
07.2021 - 08.2023
- Documenting insurance, demographics, and health history into patient database
- Greeting patients as the first face of the practice with a smile and inviting attitude
- Seamlessly communicating the wants and needs from the patients, to the doctor, to provide an easy flow of satisfaction throughout the patients appointment
- Basic knowledge of popular insurance plans and communicating benefits efficiently
- Checking patients in and out for appointments and collecting co-payments
- Answering multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members
- Contacting other offices to retrieve prior authorizations for insurance as well as any doctor to doctor background information needed
- Effectively navigate through online labs for contact lens ordering
- Troubleshooting via phone, email, chat, to provide the best experience for patients with the order of contact lenses
- Gather, transcribe, and type medical information into charts
Assistant Manager
Jersey Mikes Subs
08.2015 - 07.2021
- Supervised, trained, and mentored crew members to boost overall efficiency
- Organized and updated schedules to optimize coverage for expected customer demands
- Implemented and enforced procedures to boost team efficiency and strengthen operational standards
- Calculated inventory on a weekly basis to identify losses and project future demands
- Enabled staff to improve skills and achieve daily targets by applying hands-on and motivational leadership style
- Connected with customers daily to understand needs, aid, and collect feedback to optimize operations
- Built loyal customer base by directing team members in delivering personal attention and industry-leading service
- Supported management by organizing schedules, workflows, and shift coverage to meet expected business demands
- Increased revenue by cultivating client relations to develop new customer accounts
- Provided a welcoming environment for employees and customers
Art Cultivater / Barista
Every Nook and Cranny
08.2018 - 03.2019
- Provided personal knowledge of local art for sale
- Built customer relations through everyday interactions with the local townspeople
- Priced and organized art displays
- Handled transactions and orders
- Worked a full espresso bar
- Understood the breakdown of cleaning machinery
- Handling beverages and pastries with food safety concerns
Education
Associate of Arts -
Lake Sumter State College
12.2019
High School Diploma -
Tavares High School
05.2016
Skills
- Time management
- Proficient typing
- Ability to make adjustments
- Staff development
- Inventory management
- Critical thinking
- Microsoft
- Project management abilities
- PC software use & knowledge
- Multi-line telephone understanding
- Maneuvering online platforms
- Payment management
- Organization skills
- Verbal and written communication
Activities
I am very dedicated to the work that I do, whether it be in my personal time or 'on the clock', and I always try to give my absolute best. One of my great passions in life is connections, which is why I love to travel and meet new people. I think it is very important to open yourself up to new experiences and advice to better yourself as a person, as well as an employee.
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Registered Yoga Teacher (RYT) - Yoga Alliance.
Timeline
Optician
Kindred Optics
08.2023 - Current
Certified 200hr Vinyasa & Hatha Yoga Instructor
24hr Fitness
05.2022 - 06.2024
Medical Front Desk Receptionist
Kindred Optics
07.2021 - 08.2023
Art Cultivater / Barista
Every Nook and Cranny
08.2018 - 03.2019
Assistant Manager
Jersey Mikes Subs
08.2015 - 07.2021
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Registered Yoga Teacher (RYT) - Yoga Alliance.
Associate of Arts -
Lake Sumter State College
High School Diploma -
Tavares High School
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