Sydney Dowell
Charlottesville,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet desired goals.
Overview
4
4
years of professional experience
Work History
Access Associate Senior
University Of Virginia
07.2020 - Current
- Enhanced patient experience by providing timely and efficient registration services.
- Streamlined appointment scheduling processes for increased patient satisfaction.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
Victim's Advocate
West 4th Strategy
08.2022 - 02.2023
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Established treatment plans with short- and long-term goals.
- Coordinated individual and group counseling to meet victim service standards.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Education
Bachelor of Science - Criminal Justice
Virginia State University
Petersburg, VA05.2020
High School Diploma -
Monticello High School
Charlottesville, VA05.2016
Skills
- Data Entry Proficiency
- Professionalism
- Customer Service Excellence
- Relationship Building
- Organizational Skills
- Cross-functional Collaboration
- Effective Communication
- Telephone Etiquette
Timeline
Victim's Advocate
West 4th Strategy
08.2022 - 02.2023
Access Associate Senior
University Of Virginia
07.2020 - Current
Bachelor of Science - Criminal Justice
Virginia State University
High School Diploma -
Monticello High School
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