Sydney Ellis
Brooklyn,NY
Summary
Organized Verizon technical and customer requirements with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Service Technician
Verizon
Brooklyn, NY
10.1993 - 06.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Assisted and trained team members with Telecom equipment installation troubleshooting diagnostics and repair.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Documented all changes and actions in computer-based tracking system.
- 12 years as Union Shop Steward 6 as chief steward CWA 1109. Read understood and applied contract language and labor law and company guidelines, code of conduct and work rules.
- Negotiated with management on behalf of members and assisted members and management in understanding and applying Contract language, work rules and guidelines in their daily activities for efficient and amicably professional work environment in order to achieve employee and corporate goals.
Infantry Fire Team Leader
US Army
01.1987 - 01.1990
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
- 2 YEARS Supervised loading care and maintenance of more than $25 million in high-value equipment, maintaining zero loss record over 2 year period in (Bradley) mechanized infantry unit
Education
GED -
South Shore High School
Brooklyn, NYSkills
- Equipment Inspection
- Service Ticket Accuracy
- Attention to Detail
- Project Estimation and Bidding
- Customer Relationship Management
- Valid Driver's License
- Power Tool Proficiency
- Expertise in Installations
- Hand Tool Knowledge
- Testing and Analysis
- Document Management
- Safety Procedures Adherence
- OSHA Requirements
- Pole Climbing
Timeline
Service Technician
Verizon
10.1993 - 06.2022
Infantry Fire Team Leader
US Army
01.1987 - 01.1990
GED -
South Shore High School
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