Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Fan

Monterey,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Representative

Lululemon
Monterey, CA
05.2022 - Current
  • Provided customer service to resolve guest requests in a timely manner.
  • Resolved complex problems by using knowledge of the company to provide solutions that meet guests' needs.
  • Developed strong relationships with guests by providing personalized assistance and a genuine experience.

Life Coach

Deb Alley
San Jose
03.2020 - Current
  • Helped client build coping skills to handle daily needs and specific stressors.
  • Displayed sensitivity to cultural and linguistic needs of client.
  • Developed goal-oriented activities to improve clients' level of functioning, such as activities to help dexterity and communication.

Guest Experience Leader

Lululemon
Monterey, California
08.2024 - 09.2025
  • Monitored staff performance and provided feedback for improvement.
  • Created reports summarizing key performance metrics related to guest satisfaction ratings and identified area aid improvement.
  • Developed marketing strategies to increase guest visits, repeat business, and overall satisfaction ratings.
  • Provided assistance to customers with questions or concerns about their visit.

Customer Service Representative

Pierced Out
San Jose
12.2020 - 08.2021
  • Delivered exceptional customer service by having extensive knowledge of products and services.
  • Responded proactively to customer requests with tailored recommendations to address specific needs.
  • Professionalism and high energy exhibited with clients and staff

Education

Bachelor of Kinesiology -

California State University Monterey Bay
Monterey, CA
08.2022 - 12.2026

High School Diploma -

Westmont High School
Campbell, CA
08.2018 - 06.2022

Skills

  • Multitasking and prioritization
  • Creative problem solving
  • Customer service
  • Interpersonal and written communication
  • Team collaboration
  • Coaching techniques

Timeline

Guest Experience Leader

Lululemon
08.2024 - 09.2025

Bachelor of Kinesiology -

California State University Monterey Bay
08.2022 - 12.2026

Customer Service Representative

Lululemon
05.2022 - Current

Customer Service Representative

Pierced Out
12.2020 - 08.2021

Life Coach

Deb Alley
03.2020 - Current

High School Diploma -

Westmont High School
08.2018 - 06.2022
Sydney Fan