Sydney Frazier
Cedar Rapids,IA
Summary
Customer service professional with experience at Target known for enhancing guest satisfaction through proactive problem-solving and reliable service. Skilled in cash handling, communication, and fostering teamwork. Adept at multitasking and maintaining high standards of service while achieving operational goals.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Target
Coralville, Iowa
11.2023 - Current
- Promoted guest satisfaction through enthusiastic and friendly interactions.
- Determined accurate pricing for services by researching best deals.
- Communicated effectively with customers and coworkers to ensure smooth operations.
- Authenticated ages for restricted purchases and processed transactions securely.
- Handled payment processing, providing receipts and change accurately.
- Processed returns and exchanges
- Executed cashier duties, including processing payments, returns, and exchanges.
- Completed closing duties by preparing registers for next-day operations.
- Fulfilled tasks promptly, such as zoning areas and restocking items from backroom.
ENGAGEMENT AMBASSADOR
Ruffalo Noel Levitz
Cedar Rapids, Iowa
03.2020 - 11.2023
- Identified and pre-qualified leads through daily outbound calls to achieve quota.
- Updated customer information in database for accuracy and completeness.
- Created automated email campaigns tailored to prospects' interests.
- Adapted to changes in customer needs while providing consistent support.
- Generated leads by identifying new student opportunities via outbound communications.
- Maintained accuracy of customer database through regular updates.
- Developed automated emails based on prospect preferences to enhance engagement.
CREW MEMBER
AMC Theatre
Cedar Rapids, Iowa
07.2016 - 07.2019
- Maintained cleanliness and sanitation of food preparation area, equipment, and utensils through routine checks.
- Collaborated with team members to ensure timely order completion.
- Prepared products in compliance with restaurant, health, and safety standards.
- Acquired new skills rapidly and applied them to enhance efficiency and productivity.
Education
Bachelor of Arts - Sociology, Theatre Arts
University of Iowa
Iowa City, IA05.2023
Associates of Arts -
Kirkwood Community College
Cedar Rapids, IA05.2021
Skills
- Communication
- Adaptability
- Respectful customer service
- Thoughtful problem-solving
- Diligent time management
- Customer service and engagement
- Proficient cash handling and processing
- Reliability
- Employee training
- Time management
Class Activities
Club Member - LGBT+, Kirkwood Community College, Cedar Rapids, IA, 08/19, 05/21, Created and organized trips to LGBT conferences within Iowa, Organized fundraising for club activities by doing Bake Sales, Organized an booth to spread LGBT awareness within colleges at Cedar Rapids Pride in Newbo City Market
Course Highlight
- Research Methods
- Social Problems
- Sociological Theory
- Race and Ethnicity
- Community Corrections
Timeline
Guest Advocate
Target
11.2023 - Current
ENGAGEMENT AMBASSADOR
Ruffalo Noel Levitz
03.2020 - 11.2023
CREW MEMBER
AMC Theatre
07.2016 - 07.2019
Bachelor of Arts - Sociology, Theatre Arts
University of Iowa
Associates of Arts -
Kirkwood Community College
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