Sydney Gonzalez
Matteson,IL
Summary
Dynamic professional with a proven track record at Posh Pet Day Spa, excelling in customer relations and staff development. Recognized for enhancing client retention through exceptional service and compliance monitoring. Adept at multitasking in high-pressure environments, ensuring optimal operations and a harmonious atmosphere for both pets and clients.
Overview
14
14
years of professional experience
Work History
Manager in Charge
Posh Pet Day Spa
Chicago, IL
04.2012 - Current
- Maintained cleanliness standards by overseeing sanitation protocols and equipment usage.
- Trained new staff on best practices in canine care, safety procedures, and customer service techniques.
- Supervised daily operations ensuring optimal care and safety for all dogs in the facility.
- Monitored dog interactions to prevent conflicts and ensure a harmonious environment for all pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Receptionist
Brustin & Lundblad
Chicago, IL
03.2017 - 08.2017
- Managed incoming calls, directing inquiries to appropriate departments while maintaining professionalism.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Responded to inquiries from callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted in data entry and maintained electronic filing systems for improved information retrieval.
Restaurant Hostess
Tilted Kilt
Chicago Ridge, IL
01.2014 - 12.2015
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Evergreen Park Community High School
Evergreen Park, IL2013
Skills
Customer relations
Staff development
Compliance monitoring
Multitasking Abilities
Reliability
Timeline
Receptionist
Brustin & Lundblad
03.2017 - 08.2017
Restaurant Hostess
Tilted Kilt
01.2014 - 12.2015
Manager in Charge
Posh Pet Day Spa
04.2012 - Current
High School Diploma -
Evergreen Park Community High School