Sydney Gurz
Windjammers Bar and Grill
Rochester,NY
1
year of professional experience
Dedicated hostess with proven skills in effective multitasking and guest engagement. Committed to creating a welcoming atmosphere and ensuring customer satisfaction through attentive service.
Work History
Hostess
5 Months- Greeted and seated guests promptly to enhance customer experience.
- Managed reservations efficiently to optimize seating arrangements.
- Maintained cleanliness and organization of dining area for optimal service flow.
- Handled guest inquiries and complaints professionally to improve satisfaction.
- Monitored waitlists and communicated effectively with guests regarding wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Hostess
5 Months- Assisted servers with menu knowledge and special requests.
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained new team members in hosting procedures and protocols.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Greeted and seated guests promptly to enhance customer experience.
- Managed reservations efficiently to optimize seating arrangements.
- Maintained cleanliness and organization of dining area for optimal service flow.
- Handled guest inquiries and complaints professionally to improve satisfaction.
Education
High School Diploma
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Detail-oriented
Interactive communication skills
Greeting guests
Guest engagement
Cleanliness maintenance
Complaint handling
Table bussing
Seating arrangements
Dining area maintenance
Reservations management
Front-of-house display creation
Timeline
Hostess
Windjammers Bar and Grill
04.2026 - CurrentRead More
Hostess
Cobblestone on Main
10.2025 - 03.2026Read More
Irondequoit Highschool
High School Diploma
Read More