Dedicated medical assistant with strong skills in patient care coordination, task prioritization, and effective communication. Committed to enhancing service delivery and optimizing processes for improved patient experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Barnes Jewish Hospital I
St Louis, MO
10.2023 - Current
Assisted healthcare professionals in patient examinations and procedures, ensuring optimal comfort and care.
Maintained accurate patient records using electronic health record (EHR) systems, enhancing data accessibility and reliability.
Coordinated patient appointments, optimizing scheduling processes to reduce wait times and improve service delivery.
Administered medications and vaccinations as prescribed, adhering to safety protocols and enhancing patient compliance.
Hotel Front Desk Supervisor
Tru By Hilton
Saint Charles, MO
01.2023 - 01.2024
Supervised daily front desk operations, ensuring exceptional guest service and satisfaction.
Trained and mentored new team members on hotel policies and procedures.
Coordinated room assignments and managed check-in/check-out processes efficiently.
Implemented process improvements that enhanced front desk workflow and guest interactions.
Front Desk Agent
Embassy Suites St. Louis/ St. Charles
Saint Charles, MO
01.2021 - 01.2023
Greeted and checked in guests, ensuring smooth arrival experience.
Managed reservation system, optimizing room assignments for guest satisfaction.
Addressed guest inquiries and concerns promptly to enhance service quality.
Collaborated with housekeeping to ensure timely room readiness for arrivals.
Assisted in training new front desk staff on operational procedures and customer service standards.