Sydney Hammett
Murrieta,CA
Summary
I am a reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. My self-motivation and passion comes from hospitality and what that means to me. I strive to make memories and connections with the community, business, and environment that I impact. My many experiences make me well versed in all areas of the hospitality industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bathhouse Guest Service Representative
Murrieta Hot Springs Resort
Murrieta
01.2024 - Current
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Answered incoming calls from guests seeking reservations or general information.
Outside Services
Carmel Valley Ranch
Carmel Valley, CA
09.2022 - 06.2023
- Collaborated with approximately 50 members and guests on a daily basis.
- Ensured proper maintenance of golf bags, golf carts, and the golf cart storage area.
Pool Attendant
Pechanga Casino And Resort
Temecula, CA
05.2022 - 08.2022
- Handled all responsibilities related to the opening and closing of the resort pool, overseeing its physical appearance as well as managing its financial and technological needs.
Lifeguard
Pechanga Resort & Casino
Temecula, CA
07.2021 - 08.2021
- CPR/ AED & Lifeguard Certified
- Provided first aid care to injured patrons before paramedics arrived on scene.
Hostess
Gourmet Italia
Temecula, CA
02.2019 - 06.2019
- Adeptly managed all incoming calls, streamlined reservation process, and successfully ensured customer satisfaction
Education
Bachelor of Science: Sustainable Hospitality Management - Ecotourism
California State University of Monterey Bay
Seaside, CA01.2023
Skills
- Interpersonal Communication
- Computer Skills
- Problem-solving abilities
- Relationship Building
- Self Motivation
- Time management abilities
Certification
- Open Water Scuba Diving Certificate
- State Seal of Biliteracy- ASL
Sierra Service Project
- Dedicating time to travel to low income Indian Reservations to rebuild the community with other youth
-Chiloquin, Oregon 07/23/2016 - 07/30/2016
-Spokane, Washington 07/15/2017 - 07/22/2017
-Smith River, California 07/14/2018 - 07/21/2018
Volunteer Experience
- The Inn at Spanish Bay- Business Hall of Fame- 2019
- Sea Otter Classic 2020-2022
- Food Bank of Monterey- 2022
- Temecula United Methodist member- 2013
Timeline
Bathhouse Guest Service Representative
Murrieta Hot Springs Resort
01.2024 - Current
Outside Services
Carmel Valley Ranch
09.2022 - 06.2023
Pool Attendant
Pechanga Casino And Resort
05.2022 - 08.2022
Lifeguard
Pechanga Resort & Casino
07.2021 - 08.2021
Hostess
Gourmet Italia
02.2019 - 06.2019
Bachelor of Science: Sustainable Hospitality Management - Ecotourism
California State University of Monterey Bay