Sydney Johnson
New Haven,US
Summary
Enthusiastic, reliable and takes pride in providing excellent customer service experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Funeral Assistant/Administrator
Lee-Ellena Funeral Home
Macomb, MI
10.2022 - Current
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Utilized computer software to complete various administrative tasks
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Supported funeral director with all facets of funeral service coordination.
- Drove company vehicles to transport remains or families to services.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
Waitress
Eagles Bar & Grill
Chesterfield, US
02.2020 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Line Cook/ Prep Cook
Little Camille’s By The Bay
New Baltimore, US
10.2017 - 07.2018
- Used kitchen equipment safely and reduced risk of injuries and burns
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods
- Trained and assisted new kitchen staff members
Patient Monitor
Ascension
Saint Clair, US
09.2018 - 01.2020
- Answered patient assistance calls, assessed needs and offered qualified support
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
Education
Richmond Community Schools
Richmond, MI06.2017
Skills
- Sales Experience
- Customer Service
- Ordering Procedures
- Accurate Money Handling
- Organized
- Adaptability
- Time management
- Communications
Timeline
Funeral Assistant/Administrator
Lee-Ellena Funeral Home
10.2022 - Current
Waitress
Eagles Bar & Grill
02.2020 - 01.2022
Patient Monitor
Ascension
09.2018 - 01.2020
Line Cook/ Prep Cook
Little Camille’s By The Bay
10.2017 - 07.2018
Richmond Community Schools