Sydney Knudsen
Morgan Hill,CA
Summary
Dedicated professional with a proven track record in both collaborative and independent environments. Strong focus on client satisfaction and reliability. Seeking to contribute expertise to a dynamic organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Tama Veterinary Hospital
Milpitas, California
06.2023 - Current
- Greeted clients and their pets upon arrival at the veterinary hospital.
- Answered phone calls, addressing client inquiries and concerns promptly.
- Scheduled appointments and managed the clinic's calendar efficiently.
- Maintained patient records using veterinary management software accurately.
- Processed payments and handled billing for various services provided.
- Ensured cleanliness and organization of the reception area and exam rooms for a welcoming environment.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with veterinarians and staff members to maintain patient flow.
- Provided emotional support to pet owners during difficult times.
Nanny/Dog Pet Sitter
Care.com Inc
Morgan Hill, California
06.2012 - Current
- Supervised daily activities and routines for multiple children in a home environment.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Communicated effectively with parents regarding children's progress and behavior.
- Assisted with homework and provided tutoring in various subjects as needed.
- Managed schedules, including playdates, appointments, and extracurricular activities.
- Developed strong relationships with children, fostering trust and positive interactions.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Transported children to school, extracurricular activities, and appointments when needed.
- Provided daily care and companionship for dogs of various breeds and sizes.
Receptionist/Dog Handler
Wagly Pet Campus
San Jose, California
08.2020 - 04.2022
- Welcomed clients and their pets, ensuring a friendly first impression.
- Answered phone calls and responded to client inquiries promptly.
- Processed payments and maintained accurate financial records daily.
- Cleaned and maintained kennel facilities for optimal hygiene and animal comfort.
- Fed and provided fresh water to animals according to dietary needs.
- Monitored animal behavior and health, reporting concerns to veterinary staff.
- Coordinated exercise schedules for dogs, promoting physical activity and socialization.
- Adhered to animal dietary health guidelines in providing food and water to boarded animals.
- Trained new staff members on proper animal handling techniques.
- Stayed on top of laundry, sweeping and disinfection protocols.
Dog Handler
Klub K9 Playcenter
Sunnyvale, California
01.2018 - 06.2020
- Monitored dog behavior for signs of stress or aggression during playtime.
- Supervised daily playgroups to ensure safe interactions among dogs.
- Administered basic training commands to enhance behavior and socialization.
- Communicated with pet owners regarding activities and behavior of their dogs.
- Assisted in feeding and caring for dogs based on individual needs.
- Maintained cleanliness of play areas and equipment to meet health standards.
Education
Phlebotomist - Phlebotomy
Phlebotomy Training Specialists
San Jose, CA06-2026
Associate of Arts - Liberal Arts and Sciences
Gavilan College
Gilroy05-2018
Skills
- Customer service
- Communication skills
- Data entry accuracy
- Medication Dispensing
- Patient care
- Medical terminology
- Effective multitasking
- Appointment scheduling
- Time management
- Multi-line phone system operation
- Billing and invoicing
- Discharging patients
- Sanitation practices
- Basic medical terminology
Certification
- BLS Certification
- Phlebotomist
Timeline
Veterinary Receptionist
Tama Veterinary Hospital
06.2023 - Current
Receptionist/Dog Handler
Wagly Pet Campus
08.2020 - 04.2022
Dog Handler
Klub K9 Playcenter
01.2018 - 06.2020
Nanny/Dog Pet Sitter
Care.com Inc
06.2012 - Current
Phlebotomist - Phlebotomy
Phlebotomy Training Specialists
Associate of Arts - Liberal Arts and Sciences
Gavilan College