Sydney Lemmings
Buena Park,CA
Summary
I am a recent graduate of California State University, Long Beach where I majored in English Education with an emphasis in rhetoric and composition. I am returning Fall of 2022 to complete my Single Subject Credential program where I plan to earn my credential to teach secondary education. My current goal is to gain experience working with a diverse group of students and needs. Substitute teaching would be a great opportunity for me to expand upon my current knowledge and learn new skills.
Overview
9
9
years of professional experience
Work History
Food and Beverage Server/Trainer
Medieval Times Entertainment Inc.
BUENA PARK, CA
05.2017 - Current
- Certified coach who recruited and trained new members of guest service team.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Bussed dishes from tables in timely manner.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Prepared beverages and filled food orders for customers.
Show Cast/Actress: Princess
Medieval Times Entertainment Inc.
BUENA PARK, CA
01.2016 - 08.2018
- Learned scripts to understand characters' relationships and develop role interpretations.
- Gave fans positive experiences and good memories by staying in character throughout events and photo sessions.
- Developed funny and positive answers to fan questions with special emphasis on entertaining children.
- Took extra care connecting with children, disabled fans and VIPs to strengthen organizational loyalty.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
Cashier/Sales Associate
Medieval Times Entertainment Inc.
Buena Park, CA
09.2015 - 02.2017
- Counted and maintained cash in register drawer at beginning and end of shift.
- Processed Point of Sale transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Worked and participated in educational matinee shows where we taught children the importance of anti-bullying.
Education
Bachelor of Arts - English Education
California State University, Long Beach
Long Beach, CA05.2022
Associate of Arts - English
Fullerton College
Fullerton, CA05.2020
Skills
- Social Perceptiveness
- Ability to Be Flexible
- Cultural Awareness
- Digital Tools
- Goal Development
- Knowledge of Modern Teaching Techniques and Classroom Management
- Team Collaboration
- Energetic and Enthusiastic
Timeline
Food and Beverage Server/Trainer
Medieval Times Entertainment Inc.
05.2017 - Current
Show Cast/Actress: Princess
Medieval Times Entertainment Inc.
01.2016 - 08.2018
Cashier/Sales Associate
Medieval Times Entertainment Inc.
09.2015 - 02.2017
Bachelor of Arts - English Education
California State University, Long Beach
Associate of Arts - English
Fullerton College
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