Sydney Long
Boise,ID
Summary
Dedicated and results-driven Communications graduate with a Bachelor's degree seeking a challenging role in management or a communication-focused office position. Possessing over two years of experience as a Barista Trainer at Starbucks, I have honed my exceptional communication skills by effectively engaging with customers and addressing their needs. Proficient in creating positive customer experiences, I excel in fast-paced environments, showcasing strong teamwork and leadership abilities. Eager to leverage my interpersonal and organizational skills to contribute to a dynamic team and drive success in a collaborative workplace.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Boise , ID
10.2021 - Current
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Collected payments and provided accurate change.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Waitress
Patriots Landing
DuPont, WA
03.2018 - 08.2019
- Trained new employees to perform duties.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Informed customers about specials, upselling additional food and drink items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Bachelor of Arts - Communications
Boise State University
Boise, ID05-2023
Skills
- Employee Performance Management
- Training Background
- Leadership Experience
- Effective Communication skills
- Positive Attitude
- Teamwork and Coordination
- Strong Work Ethic
Affiliations
Camping
Hiking
Volleyball
Skiing
Timeline
Barista Trainer
Starbucks
10.2021 - Current
Waitress
Patriots Landing
03.2018 - 08.2019
Bachelor of Arts - Communications
Boise State University
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