Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Lucas-Skaggs

Seminole,Ok

Summary

Driven by a results-focused approach, I excelled at Mazzio’s Inc as a Shift Manager, where I enhanced team performance and customer satisfaction through effective problem-solving and interpersonal skills. My background includes employee training, streamlining operations for efficiency, and achieving sales targets, demonstrating a blend of hard and soft skills critical for driving business success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level recruiting position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Shift Manager

Mazzio’s Inc
Seminole
01.2014 - 01.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Increased customer satisfaction by implementing efficient food service systems and maintaining a clean dining environment.
  • Displayed extensive knowledge of food service industry and market trends.
  • Assisted in marketing efforts for special events or promotions to drive increased revenue for the food service department.
  • Streamlined communication between front-of-house and kitchen staff to minimize errors and delays in food service.
  • Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
  • Streamlined food service processes, resulting in increased efficiency and improved guest experience.

Sales Associate

Buckle
Oklahoma City, OK
01.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Bachelor Of Arts - Communications

University of Central Oklahoma
Edmond, OK
05.2022

Skills

  • Customer service focus
  • Employee Training
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Relationship Building
  • Team Development
  • Quality Assurance
  • Interpersonal Skills
  • Budgeting knowledge
  • Active Listening
  • Quality Control
  • Schedule Coordination
  • Decision-Making
  • Cash Handling
  • Workplace Safety

Timeline

Sales Associate

Buckle
01.2021 - 05.2022

Shift Manager

Mazzio’s Inc
01.2014 - 01.2024

Bachelor Of Arts - Communications

University of Central Oklahoma
Sydney Lucas-Skaggs