Sydney McNair
Powhatan,Virginia
Summary
Experienced medical coder with 3 years of expertise in managing patient data and insurance billing. Proficient in Microsoft Excel, Microsoft Word, and various EMR systems for ensuring accuracy and efficiency. Demonstrates exceptional organizational and communication skills, resulting in high levels of patient satisfaction and streamlined administrative processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing and Coding
Richmond Plastic Surgeons
Midlothian, VA
07.2023 - Current
- Check patient insurance eligibility daily, make notes according to eligibility report, call patients and insurance companies to retrieve information as needed to assure accuracy.
- Help with pre authorizations, proving information about patient procedures by calling or inputting information into Availity or provider portals.
- Billing office visits and procedures, collecting payment, balancing payments at end of day using excel spreadsheets
- Mail statements to patients that have outstanding balances to collect payment.
- Conducted reviews of patient insurance claims, ensuring compliance.
- Worked closely with medical staff to align billing procedures, fostering a seamless patient experience.
- Collaborated with insurance companies to resolve claim discrepancies, ensuring accurate reimbursements and patient satisfaction.
Front Desk Receptionist
Richmond Plastic Surgeons
Midlothian, VA
06.2021 - 07.2023
- Greeted all patients, checked patients in and out in the EMR system
- Answered incoming calls, directed calls to appropriate staff, collected patient information, and payments over the phone
- Prepped charts for upcoming days for six physicians
- Scheduled patient appointments, created bills, and collected payment
- Balanced cash at the end of everyday using excel spreadsheets
- Developed relationships with new staff members in their development process
- Offered strong customer service to build patient satisfaction.
Cashier/Customer Service
Office Depot
Midlothian, VA
01.2016 - 01.2019
- Greeted all customers that entered the store
- Offered assistance to help find items located in the store or order items that were out of stock or online only
- Checked out customers, took payments, and balanced drawer at the end of the day
- Answered phone calls, assisted or directed calls as needed
- Stocked shelves when product was low
- Unloaded truck when deliveries arrived and separated merchandise accordingly
- Maintained strong customer service skills to keep high customer satisfaction
- Helped train new team members with their development and skills with the company.
Education
General Studies -
Powhatan High School
Powhatan, VA06.2017
Skills
- Customer service
- Time management
- Communication skills
- Microsoft word
- Microsoft excel
- Organizational Skills
- Insurance billing
- Detail oriented
- Problem Solving
Certification
Certified Professional Coder (CPC-A)
Timeline
Billing and Coding
Richmond Plastic Surgeons
07.2023 - Current
Front Desk Receptionist
Richmond Plastic Surgeons
06.2021 - 07.2023
Cashier/Customer Service
Office Depot
01.2016 - 01.2019
General Studies -
Powhatan High School