Sydney Merrell
Saint Petersburg,Florida
Summary
I am very dependable and successful at providing fast, high-quality customer service to guests in restaurant settings. I am adaptable and professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I am motivated with an engaging personality and flexible approach. I can be described as upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Horse And Jockey British Pub
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Manager
V9 Eats
01.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Check Payment Processing
- Server Training
- Natural Leadership
- Conflict and Complaint Resolution
- Cash Handling
- Hospitality Service Expertise
- Pos Operation
- Adaptable and Flexible
- Warm and Friendly
- Order Accuracy and Delivery
- Anticipating Guest Needs
- Guest Satisfaction
Education
No Degree - Real Estate
Tampa School of Real Estate
Tampa, FL 04.2024 - 06.2024
Timeline
No Degree - Real Estate
Tampa School of Real Estate
04.2024 - 06.2024
Server
Horse And Jockey British Pub
06.2022 - Current
Manager
V9 Eats
01.2021 - 04.2022
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