Dawn Andino
Chicopee,MA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Server
Island Spice Restaurant
Chicopee, MA
09.2023 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and immediately remedied issues with orders.
Edit Processing Representative
GE Healthcare
Wilbraham, MA
05.2012 - 07.2013
- Exceeds Quality scores while following HIPPA regulations.
- Requests verification from client on charge corrections and any billing errors.
- Verify patient eligibility through various websites.
- Accountable to meet a number of completed claims daily.
- Resolve edits daily to ensure claims process electronically.
Bank Specialist
TD Bank Call Center
Springfield, MA
07.2011 - 12.2012
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Responsible for meeting both daily and monthly performance goals.
Billing Specialist
New England Orthopedic Specialists
Springfield, MA
05.2009 - 04.2012
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Reviewed CPT codes with modifiers and diagnosis for accuracy
Education
Associate of Applied Science - Health Information Technology
Springfield Technical Community College
Springfield, MA01-2025
Certificate - Medical Insurance Billing
Bradford Hall
Springfield, MA2009
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06.1998
Social Work
Elms College
Springfield, MASkills
- Data Entry and 10-Key
- Timely Processing
- Data Recording
- Customer Accounts Management
- Verifying Eligibility
- Customer Satisfaction
- ICD-9/CPT Coding Claims Processing Payment Posting
- Strong Work Ethic
- POS operation
- Dining customer service
- Check payment processing
Accomplishments
- CPC certified 2011-2013
Affiliations
- Chicopee Galaxy Youth Sports Board Member and volunteer
Timeline
Server
Island Spice Restaurant
09.2023 - Current
Edit Processing Representative
GE Healthcare
05.2012 - 07.2013
Bank Specialist
TD Bank Call Center
07.2011 - 12.2012
Billing Specialist
New England Orthopedic Specialists
05.2009 - 04.2012
Associate of Applied Science - Health Information Technology
Springfield Technical Community College
Certificate - Medical Insurance Billing
Bradford Hall
High School Diploma -
Chicopee Comprehensive High School
Social Work
Elms College
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