Sydney Miller
Heath,OH
Summary
Customer-focused business leader with 3+ years of experience driving business performance, developing teams, and building strong customer relationships within a high-volume retail environment. Currently leading a $5M top-100 business, using performance data, customer insights, and strategic action plans to identify opportunities and drive measurable results. Experienced in coaching leaders, translating business trends into actionable recommendations, and partnering cross-functionally to execute initiatives. Known for building trust, influencing action, and helping teams achieve ambitious goals in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Store Manager
Hollister
Columbus, Ohio
01.2025 - Current
- Lead end-to-end business performance for a $5M top-100 retail location, balancing customer experience, team development, and operational execution to consistently meet or exceed performance targets.
- Analyze weekly and monthly sales performance and business trends to identify growth opportunities, develop actionable strategies, and drive key performance indicators.
- Coach and develop a team of 3 managers, building accountability, strengthening execution, and supporting their growth toward business goals.
- Build trusted customer relationships through product knowledge, personalized service, and a customer-first approach that supports sales growth and brand loyalty.
- Partner with District Leadership and cross-functional teams to execute company initiatives, communicate business priorities, and deliver consistent customer experience standards.
- Translate business insights into clear action plans, helping teams prioritize opportunities and take measurable steps toward improved performance.
Assistant Store Manager
Hollister
Columbus, Ohio
03.2023 - 01.2025
- Supported leadership of a $4M high-volume retail business, helping oversee daily operations and execution across a team of 100+ employees.
- Analyzed store performance and customer behavior to identify opportunities, support business decisions, and improve the customer experience.
- Coached team members and supported leadership development by reinforcing accountability, service standards, and performance expectations.
- Developed and executed visual merchandising strategies that strengthened product presentation and supported customer engagement.
- Selected to serve as Acting Store Manager, providing continued leadership, business oversight, and operational direction during management coverage periods.
- Built strong experience resolving customer needs, adapting to changing business priorities, and maintaining high service standards in a fast-paced environment.
Education
B.A Human & Consumer Sciences - Retail Fashion Merchandising
Ohio University
Athens, OH01-2022
Skills
- Business & sales analysis
- Business performance
- Strategic planning
- Growth strategies
- Cross-functional collaboration
- Data-driven decision making
- Coaching & talent development
- Relationship building
Timeline
Store Manager
Hollister
01.2025 - Current
Assistant Store Manager
Hollister
03.2023 - 01.2025
B.A Human & Consumer Sciences - Retail Fashion Merchandising
Ohio University