Sydney Mullins
Fort Collins,CO
Summary
Student pursuing hospitality management degree. Highly effective in guests relations and resolving issues. Looking for position in hospitality industry focused on hotel development or hotel management.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Tiger Run Resort
05.2022 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used my complaint handling skills in a professional manner
Intern
MGL Partner
08.2022 - 07.2023
- Sorted and organized files, spreadsheets, and reports.
- Took meeting notes and compiled paperwork to support department.
Game Master
Breckenridge Escape Room
12.2020 - 08.2021
- Communicated clearly and on-time to share clues and direct game actions.
Game Master
Fort Collins Escape Room
05.2023 - 08.2023
Crew Member
Chipotle
03.2020 - 08.2020
Education
Bachelor in Hospitality Management -
Colorado State University
Fort Collins, CO08.2025
Skills
- Customer Relations
- Coaching and mentoring
- Accounting
- Complaint handling
- Willingness to learn
- Scheduling and reservation management
Leadership and Community Engagement
- Couch of youth lacrosse program for three years
- Captain of four different sports teams
Languages
Spanish
Full Professional
Dutch
Limited Working
English
Native or Bilingual
Timeline
Game Master
Fort Collins Escape Room
05.2023 - 08.2023
Intern
MGL Partner
08.2022 - 07.2023
Front Desk Agent
Tiger Run Resort
05.2022 - 08.2022
Game Master
Breckenridge Escape Room
12.2020 - 08.2021
Crew Member
Chipotle
03.2020 - 08.2020
Bachelor in Hospitality Management -
Colorado State University
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