Sydney Murdock

- Dynamic and customer-focused Hotel Front Desk Manager with over 10 years of experience in the hospitality industry.

- Proven track record of delivering exceptional guest experiences while managing front desk operations efficiently.

- Skilled in coordinating staff, overseeing daily operations, and implementing effective procedures to enhance service quality.

**Key Responsibilities:**

- Manage check-in and check-out processes, ensuring smooth and efficient operations.

- Supervise and train front desk staff to ensure high standards of guest service and satisfaction.

- Address guest inquiries and resolve issues promptly, maintaining a positive and welcoming environment.

- Collaborate with other departments to ensure seamless communication and service delivery.

- Maintain accurate records of reservations, room availability, and billing information.

- Implement and monitor hotel policies and procedures to enhance operational efficiency.

- Analyze guest feedback and develop strategies for continuous improvement.

**Core Skills:**

- Exceptional leadership and team management abilities

- Strong communication and interpersonal skills

- Proficient in hotel management software and reservation systems

- Excellent problem-solving and conflict resolution skills

- Ability to work in a fast-paced environment while maintaining attention to detail

- Delivered mental health support through therapy dog visits, fostering emotional well-being and connection for individuals in need.

• Handled therapy dogs during sessions to support emotional well-being of clients.
• Trained therapy dogs in obedience and socialization for various environments.
• Guided clients in interacting with therapy dogs to foster connections.

- Check guests in and out of the hotel and manage guest accounts and transactions.

- Assisted with bar service and food preparation during gallery events.

**Sales Department Manager**

Managed the sales department, handling guest room blocks and selling meeting room facilities.

- Created and presented customized lunch options for clients, enhancing overall meeting satisfaction.

- Developed and presented tailored lunch options for clients to enhance their meeting experiences.

- Executed sales outreach initiatives to attract new clients and increase business opportunities.

- Check guests in and out of the hotel and manage guest accounts and transactions.

- Assisted with bar service and food preparation during gallery events.

• Greeted guests warmly upon arrival at Hyatt Place Northwest Vintage Park.
• Managed check-in and check-out processes efficiently for all guests.
• Handled guest inquiries and resolved issues promptly to ensure satisfaction.

• Cleaned pool using appropriate equipment and techniques to maintain water quality.
• Practiced saving techniques during training sessions to improve emergency response skills.
• Supervised pool activities to ensure safety and compliance with regulations.
• Monitored swimmers for signs of distress and provided immediate assistance.
• Administered first aid and CPR in emergency situations as needed.

• Instructed swimming techniques to students in group and individual settings
• Coached swim team members to improve performance in competitions
• Monitored pool activities to ensure safety and compliance with regulations.
• Provided first aid and emergency response during incidents at the facility.
• Conducted regular safety drills and training sessions for staff preparedness.