Sydney Pass
Dunwoody,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Retail Banker
Fort Still National Bank
10.2018 - 12.2022
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Established rapport with new clients to increase satisfaction and loyalty.
Guest Service Manager
Drury Hotels Company LLC
01.2014 - 09.2018
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Coordinated luggage collection, transportation and storage.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Certification - Medical Billing Insurance
Massasoit Community College
Brockton, MA01.2014
High School Diploma -
Stoughton High School
Stoughton, MA01.2005
Skills
- Cash Handling
- Portfolio Management
- Guest accommodations
- Team Management
- Guest Relations
- Money Handling
- Reservation Management
- Guest Services
- Fraud Detection
- Payment Processing
- Currency Exchange
- Customer Service
- Discrepancy Resolution
Timeline
Retail Banker
Fort Still National Bank
10.2018 - 12.2022
Guest Service Manager
Drury Hotels Company LLC
01.2014 - 09.2018
Certification - Medical Billing Insurance
Massasoit Community College
High School Diploma -
Stoughton High School
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