Sydney Peart
Gladewater,TX
Summary
Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in Aesthetics and Customer satisfaction. Well-versed in Marketing, product development, product sourcing and leadership. Strong leader and problem-solver dedicated to streamlining operations to decrease negative experiences and promote positive customer interactions. Using independent decision-making skills and sound judgment to positively impact company success.
Currently expanding my skill set to take on new challenges. Seeking remote work in customer service, marketing, sales, or business admin opportunities.
Overview
6
6
years of professional experience
Work History
Business Owner
Ivie Lash
02.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Master Esthetician
Ella Bloom
04.2020 - 09.2023
- Developed customized Lash treatments for individual clients to address specific lash looks/care needs.
- Assessed condition of clients' lashes in order to make recommendations to improve lash longevity.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper client schedules.
- Sterilized equipment for patient treatments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Created repeat business by developing long-term relationships with regular customers.
- Cleansed, exfoliated and moisturized customer skin.
- Executed laser hair removal and microdermabrasion procedures.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
Customer Service Associate
Images Salon
09.2018 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling appointments functions.
Customer Service Associate
Bannana Republic
10.2017 - 10.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
No Degree - Master Aesthetician
Skin Science Institute, Inc. DBA Skih Science Institute of Laser & Esthetics-Salt Lake
Salt Lake City, UT08.2019
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05.2018
No Degree - Dental Assisting Certification
Mountainland Applied Technology College
Lehi, UT04.2018
Skills
- Customer Relations
- Attention to Detail
- Business Marketing
- Performance Improvement
- Professional Networking
- Issue Resolution
- Public Speaking
- Process Improvement
- Vendor Relationship Management
- Purchasing and Planning
- Consulting
- Creative
Timeline
Master Esthetician
Ella Bloom
04.2020 - 09.2023
Business Owner
Ivie Lash
02.2019 - Current
Customer Service Associate
Images Salon
09.2018 - 09.2019
Customer Service Associate
Bannana Republic
10.2017 - 10.2018
No Degree - Master Aesthetician
Skin Science Institute, Inc. DBA Skih Science Institute of Laser & Esthetics-Salt Lake
High School Diploma -
Pleasant Grove High School
No Degree - Dental Assisting Certification
Mountainland Applied Technology College
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