Sydney Quinonez
Chino,USA
Summary
Dedicated and reliable Customer Service Specialist with proven ability to multitask and prioritize in fast-paced environments. Strong team player with a track record of resolving customer concerns efficiently and maintaining high satisfaction. Skilled in communication, problem-solving, and handling escalated issues with professionalism.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
Walmart
Chino, USA
12.2025 - Current
- Provided friendly and efficient customer service to enhance customer experience in high-volume retail setting
- Assisted customers with product inquiries, returns, and issue resolution
- Resolved customer concerns professionally, contributing to improved overall satisfaction
- Maintained organized sales floor and ensured product availability
- Collaborated with team members to optimize store performance
Customer Service Representative
Avid Identification Systems, Inc.
Norco, USA
03.2023 - 05.2024
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated customer service by answering inbound calls, chats, and emails promptly and accurately.
- Resolved product and consumer complaints using strong communication skills to ensure customer clarity and satisfaction.
Material Handler
NFI
Chino, USA
10.2017 - 10.2020
- Packed merchandise into boxes and containers for secure shipment.
- Loaded completed orders onto pallets by delivery numbers to ensure accurate distribution.
- Palletized boxes to increase movement and shipment efficiency.
- Palletized boxes to enhance shipment organization and facilitate efficient transport.
- Packed merchandise into boxes and containers in preparation for safe shipment.
Sales Associate
Active
Chino Hills, USA
04.2016 - 04.2017
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Executed daily recovery tasks to maintain cleanliness and organization, enhancing shopping experience.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Evaluated customer needs to deliver personalized assistance and detailed information on product features.
Education
Medical Billing & Coding -
Ashworth college
RemoteHigh School Diploma -
Buena Vista High School
Chino Hills, CASkills
- Customer Service & Support
- Call center management
- Multichannel communication
- Product Knowledge
- CRM Software
- Microsoft Office suite
- Data entry
- Attention to Detail
- Multitasking & Time Management
- Conflict resolution
- Team Collaboration
Certification
- Medical billing and coding, 03/01/26, Present
- Medical billing and coding diploma
- Phone communication
- ICD-10
- VPN
Timeline
Customer Service Representative
Walmart
12.2025 - Current
Customer Service Representative
Avid Identification Systems, Inc.
03.2023 - 05.2024
Material Handler
NFI
10.2017 - 10.2020
Sales Associate
Active
04.2016 - 04.2017
Medical Billing & Coding -
Ashworth college
High School Diploma -
Buena Vista High School