Sydney Simpkins
Marion
Summary
Compassionate and energetic individual that has five years experience in customer service roles. Seeking a growth -oriented role in Social Media management or marketing to further develop skills and contribute to a business's success. Proven ability to coordinate tasks, create interpersonal relationships with employees and customers, and leveraging strong analytics, networking, and computer literacy skills that would further help to increase company revenue. Quick to adapt to new technological platforms, known for critical thinking, and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tracy Shriver State Farm
Upper Sandusky, OH
10.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed policy changes and claims efficiently, ensuring compliance with company standards.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Assisted in training new representatives on customer service protocols and best practices.
- Developed knowledge of insurance products to provide tailored solutions for customers' needs.
Sales Associate
Walmart
Upper Sandusky, OH
05.2022 - 10.2023
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Participated in training sessions to learn about new products and store policies.
- Adapted quickly to changing priorities during peak hours to ensure customer satisfaction.
- Supported promotional activities by setting up displays and informing customers about offers.
Sales Associate
Rite Aid
Upper Sandusky, OH
08.2021 - 05.2022
- Assisted customers in locating products and provided knowledgeable recommendations.
- Managed inventory levels and restocked shelves to maintain product availability.
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
Caregiver
Freedom Caregivers
Upper Sandusky, OH
08.2021 - 08.2021
- Assisted clients with daily living activities to enhance comfort and independence.
- Maintained cleanliness and organization in client environments to promote safety and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Associate of Science - Business Management
Marion Technical College
Marion05.2023
Associate of Science - Real Estate Management
Marion Technical College
Marion, OH05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Computer proficiency
Timeline
Customer Service Representative
Tracy Shriver State Farm
10.2023 - Current
Sales Associate
Walmart
05.2022 - 10.2023
Sales Associate
Rite Aid
08.2021 - 05.2022
Caregiver
Freedom Caregivers
08.2021 - 08.2021
Associate of Science - Business Management
Marion Technical College
Associate of Science - Real Estate Management
Marion Technical College