Sydney Sivongxay
Altamonte Springs,USA
Summary
Dedicated and detail-oriented professional with diverse experience in customer service, transaction coordination, and sales. Proven ability to manage high volumes of calls and transactions while maintaining professionalism and enhancing customer satisfaction. Skilled in problem-solving and first-call resolution, with a track record of driving loyalty and positive client interactions. Experienced in coordinating complex real estate transactions and maintaining compliance with regulatory standards. A proactive communicator with strong organizational skills, adept at managing appointments and providing exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Receptionist
The Nail Bar and Spa
Maitland, FL
02.2021 - Current
- Deliver an exceptional first impression by greeting clients with enthusiasm and professionalism, creating a welcoming atmosphere that encourages positive client interactions and enhances overall satisfaction
- Expertly manage the scheduling and confirmation of appointments through effective phone communication, ensuring accuracy and efficiency while handling transactions and issuing receipts to support seamless operational flow
- Proactively engage with clients by providing detailed information about new services and exclusive discounts, helping to enhance their understanding and appreciation of offerings while driving customer loyalty and repeat visits
- Maintain a clean, organized, and visually appealing reception area through consistent tidying and organization efforts, contributing to a professional environment that reflects the high standards of the organization and ensures a positive client experience
Claims Specialist
K Force
Tampa, FL
01.2020 - 07.2020
- Effectively managed a high volume of inbound and outbound calls, demonstrating professionalism and courtesy to enhance the overall customer experience while adhering to established service standards
- Engaged with customers by actively listening to their concerns, accurately identifying their needs, and providing tailored solutions to resolve issues in a timely manner
- Diligently pursued first-call resolution by employing strong problem-solving abilities and effective call management techniques, resulting in increased customer satisfaction and loyalty
- Attended regular meetings and comprehensive training sessions, thoroughly reviewing all updated training materials to ensure an in-depth understanding of program changes, system enhancements, and operational processes
Transaction Coordinator
Millennium Cash Properties
Orlando, FL
08.2019 - 12.2019
- Directed and managed all phases of buyer and seller transactions, overseeing the entire process from the execution of the purchase agreement to the final closing, ensuring a smooth and compliant transaction flow
- Orchestrated the integration of title and escrow services, mortgage loan processing, and appraisal management, effectively collaborating with multiple stakeholders to optimize efficiency and accuracy throughout each transaction
- Compiled, reviewed, and submitted all essential documentation to the office, ensuring adherence to regulatory requirements and contributing to a well-organized record-keeping system
- Planned, coordinated, and participated in the closing process, liaising with clients, real estate agents, and financial institutions to ensure all closing procedures were executed flawlessly and all parties were well-informed
Sales Associate
American Eagle Outfitters
Orlando, FL
02.2016 - 02.2017
- Delivered exceptional customer support by actively engaging with customers to address inquiries and concerns, fostering a welcoming atmosphere that ensured a positive and memorable shopping experience
- Clearly articulated the features and benefits of various products, helping customers understand their value and making informed purchasing decisions, ultimately enhancing overall customer satisfaction
- Proactively assessed customer preferences and needs to recommend merchandise that aligned with their interests, significantly contributing to increased sales and customer loyalty
- Maintained a thorough understanding of current promotions, seasonal sales, and company policies related to payments and exchanges, enabling me to provide customers with accurate information and facilitate seamless transactions
Education
Associate in Arts (A.A.) -
Valencia College
Orlando, FLSkills
- Client Relationship Development
- Analytical Problem Solving
- Product and Service Expertise
- Innovative Process Optimization
- Issue Resolution
- Client Communication
- Product Knowledge
- Client Satisfaction
- Payroll Troubleshooting
- Team Collaboration
- Process Improvement
- Innovative Approaches
- Long-term Relationships
- Professional Support
References
Available upon request.
Timeline
Receptionist
The Nail Bar and Spa
02.2021 - Current
Claims Specialist
K Force
01.2020 - 07.2020
Transaction Coordinator
Millennium Cash Properties
08.2019 - 12.2019
Sales Associate
American Eagle Outfitters
02.2016 - 02.2017
Associate in Arts (A.A.) -
Valencia College