Sydney Sturm RPA, AS, BA
Nashville,TN
Summary
Dynamic customer service professional with proven expertise in process improvement, team collaboration, and efficient task management. Excels in communication, organization, and problem-solving with a strong focus on quality assurance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
BUSINESS OPERATIONS COORDINATOR
North Meets South Catering
03.2024 - Current
- Oversee all incoming inquiries, providing prompt, professional responses across email and social platforms.
- Coordinate catering events from booking to execution, liaising with clients and event planners.
- Create quotes, manage payment tracking, and maintain organized client records.
- Promote business through social media, email outreach, and local business visits.
- Develop staff schedules and daily agendas; assist owner with prioritization and operations.
- Support event logistics including grocery procurement, on-site team coordination, and issue resolution.
Customer Engagement Specialist
Centerstone
01.2022 - 04.2024
- Designed and implemented process improvements to streamline the efficiency of the Customer Engagement Center.
- Monitored service quality and recommended enhancements to ensure client satisfaction.
- Delivered exceptional customer service, performing triage, referrals, and consistent follow-ups with professionalism.
- Fostered cross-departmental collaboration, enhancing relationships with hospitals, community agencies, and mental health professionals.
- Participated in team meetings and training programs to enhance service delivery and team performance.
Patient Support Leader
Results Physiotherapy
03.2020 - 03.2021
- Managed patient scheduling, including pre-certifications, chart preparation, and discharged chart processing.
- Maintained data accuracy by verifying demographic and insurance details, ensuring seamless system integration.
- Collaborated with Clinical Directors to track performance metrics and meet clinic goals.
- Compiled and analyzed referral and visit data for weekly reports, demonstrating proficiency in data reporting.
- Processed medical record requests and performed audits with precision and confidentiality.
Dental Assistant
Smile Direct Club
02.2017 - 08.2017
- Utilized advanced intraoral scanning technology to capture precise dental imagery for treatment planning.
- Counseled patients on treatment expectations and financing options, ensuring a seamless customer experience.
- Recognized for exceptional efficiency and time management, consistently meeting performance targets.
Front Desk Sales Associate
Elements Massage
08.2016 - 02.2017
- Exceeded sales targets by promoting massage services and wellness memberships.
- Maintained a welcoming studio environment to enhance customer experience.
- Provided exceptional customer support across phone, email, and in-person inquiries.
- Accurately managed customer scheduling and database updates.
- Coordinated with team members to ensure smooth studio operations.
Education
B.A. - Communication Studies
Middle Tennessee State University
01.2022
A.S. - Speech Communication
Columbia State University
01.2019
Registered Dental Assistant (RDA) - undefined
Dental Assistant School of Nashville
01.2016
undefined
University of Mississippi
01.2016
Skills
- Communication
- Customer Service
- Time Management
- Organizational Excellence
- Process Optimization
- Attention to Detail
- Cross-Departmental Collaboration
- Problem-Solving
Timeline
BUSINESS OPERATIONS COORDINATOR
North Meets South Catering
03.2024 - Current
Customer Engagement Specialist
Centerstone
01.2022 - 04.2024
Patient Support Leader
Results Physiotherapy
03.2020 - 03.2021
Dental Assistant
Smile Direct Club
02.2017 - 08.2017
Front Desk Sales Associate
Elements Massage
08.2016 - 02.2017
A.S. - Speech Communication
Columbia State University
Registered Dental Assistant (RDA) - undefined
Dental Assistant School of Nashville
undefined
University of Mississippi
B.A. - Communication Studies
Middle Tennessee State University
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