Sydney Tagoe

• Examine network scalability and perform packet analysis and network monitoring
• Maintain documentation updating Visio diagrams, writing MOPs
• Implement and perform troubleshooting of OSPF, EIGRP and BGP
• Implement HSRP, VRRP, NAT, DHCP, STP (Spanning Tree Protocol), RSTP and scaling STP with MST
• Design and implement networks including layer 2 and layer 3 topologies
• Develop, and deploy LACP solution over a single link to isolate indirect connectivity faults
• Review network requirements and engineering concerns associated with customer requests such as equipment configuration and operational impact

• Directed workflow, supervised, trained and reviewed associates
• Accountable for execution of all operational responsibilities including, but not limited to inventory management and store audits
• Coached associates on consultative selling with an emphasis on developing professional relationships with top customers and set clear and concise performance expectations
• Analyzed sales trends and developed and adjusted monthly and quarterly budgets as needed throughout the fiscal year
• Partnered with other managers to support Staples business services by generating sales leads and to champion a customer centric environment

• Directed workflow, supervised, trained and reviewed associates
• Accountable for execution of all operational responsibilities including, but not limited to inventory management and store audits
• Coached associates on consultative selling with an emphasis on developing professional relationships with top customers and set clear and concise performance expectations
• Analyzed sales trends and developed and adjusted monthly and quarterly budgets as needed throughout the fiscal year
• Partnered with other managers to support Staples business services by generating sales leads and to champion a customer centric environment

Established, built and expanded relationships with existing and potential customers at multiple levels in the organization

• Used consultative selling method to identify customer needs and develop a viable solution
• Work collaboratively with print sourcing to ensure accurate, timely, and professional delivery of customer’s products
• Utilized Staples CRM system on a consistent daily basis to self-manage selling activity, contacts, deals, strategies, reporting and communications
• Implemented sales strategy to achieve revenue results of $750k-$1m and margin objectives through new business development and growth of existing accounts