Sydney Villarreal
Midland,TX
Summary
Organized and experienced emergency room register and Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Emergency Room Registrar
Midland Memorial Hospital
Midland, TX
05.2022 - Current
- Registered emergency patients accurately, capturing demographics, insurance details, and consent information in real time.
- Coordinated bedside registration with clinical staff, maintaining patient flow during high-volume emergency department arrivals.
- Applied HIPAA and EMTALA requirements while safeguarding confidential information throughout intake and documentation.
- Resolved patient account issues, correcting documentation and insurance data to improve billing accuracy.
- Registered and verified patient records before triage with most up-to-date information.
Customer Service Manager for Texas Book Company
Western Texas College
Snyder, TX
02.2019 - 05.2021
- Managed student and community inquiries, delivering accurate information on admissions, registration, and campus services.
- Trained customer service staff on communication standards, office procedures, and confidential record handling.
- Created and reviewed invoices to confirm accuracy.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Professional
H&r Block
Snyder, TX
12.2018 - 04.2021
- Resolved client concerns professionally, preserving positive service experiences and trust.
- Assisted clients with tax preparation questions, delivering accurate guidance and responsive support.
- Reviewed tax documents for completeness, reducing errors before filing submission.
- Scheduled appointments and managed client check-in, maintaining organized office flow.
- Supported tax professionals with filing tasks, document organization, and client follow-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Western Texas College
Snyder, TXSkills
- Emergency care skills
- Customer service
- Client relations
- Office coordination
- Data management
- Clerical support
Timeline
Emergency Room Registrar
Midland Memorial Hospital
05.2022 - Current
Customer Service Manager for Texas Book Company
Western Texas College
02.2019 - 05.2021
Customer Service Professional
H&r Block
12.2018 - 04.2021
High School Diploma -
Western Texas College